I handle the account of Osram Sylvania. It is my only account but they keep growing and growing. It is kind of a high maintenance account but it keeps me busy and work interesting. I still manage to learn something new all the time.

Receiving pre-alerts from origin and using the data to open a file.Confirming rates in Rate Base in order to accurately send out invoices to our customers.Sent out arrival notices at least 5 days prior to vessel arrival into port.Tracking and tracing daily in order to see where containers are currently at in order to plan accordingly for dispatching.Updating reports to be sent out to our customers with status of their shipments.Processing carrier arrival notices to pay our ocean freight charges in order to ensure a release on time at the port.Worked closely with our Costa Rica office to make sure that arrival notices, payments and delivery orders were sent on time.Handled any special situations such as - transloads and diversions.

Started in LCL handling accounts out of Japan, Korea and Hong Kong. Moved on to handle the operations department. Went down to Costa Rica to train new employees for our new operations department. Was then moved over to the FCL department where I handled over 30 accounts. Some big and some smaller ones. I treated them all with the same customer service attention.

Receiving pre-alerts from origin in order to open files.Reviewing customer files in order to rate arrival notices correctly.Sending out arrival notices 5 days prior to vessel arrival.Tracking and tracing daily to obtain containers current location.Tracked and traced freight once it arrived at the CFS warehouse to see if it was available for pick up.Sent check request in order to pay CFS charges to release freight.Dispatched trucker for pick up at CFS and delivery to final destination.Went to Costa Rica for two weeks to train new employees on our new operations and customer service department.Worked with customs to file PTT's.Worked closely with the CFS warehouses to ensure our freight moved in a timely manner.

Received manifests from customers and entered data into our system.Entered devanning reports into our system once all freight was unloaded.Entered releases for freight once all necessary docs were received and payment.Worked daily with truckers in order to release freight to them.Sent information to customs in order to get a PTT in place.Entered customs releases.

As a receptionist I handled all incoming calls and directed them to the correct person.I also volunteered to help out in the accounting department to code incoming freight bills.I took down booking information for the export department.Processed check for ocean freight payments and original bills of lading in order to release freight.As the Admin. Assistant I was the back up for the receptionist, ordered office supplies, made any lunch arrangements, paid bills and I handled the petty cash drawer.I started helping out the import department with checking to make sure everything was released in order to give out a pick up number.Handled import calls with regards to status of their freight and pick up numbers.Helped send out delivery orders.Arrived IT's in our system in order to obtain pick up numbers.