Élida Ribeiro Email & Phone Number

Kitchener, On, Ca

- Proficiency in instructional design, content creation and delivery for diverse audiences. - Collaborated with subject matter experts to develop comprehensive learning materials, organized content logically, and ensured adherence to quality standards. - Supervised content creation and coordinated with external stakeholders for script development and video editing.- Overall experience demonstrates a strong blend of technical expertise, communication skills, and project management abilities in the field of instructional design and training development.- Capable of simplifying complex concepts, communicating effectively, and managing projects to meet deadlines and business objectives. - Proficient in instructional design tools and experienced in planning and implementing multimodal learning programs.- Experience with leveraging AI tools to optimize content creation workflow, resulting in reduction in project completion time and increase in team productivity, leading to improved operational efficiency.

Key Achievements: * Successfully reviewed diverse student documents, ensuring eligibility and enhancing application quality.* Collaborated effectively with partnership schools to resolve issues, resulting in improved application processes.* Maintained accurate program requirements, facilitating optimal student outcomes and satisfaction.* Communicated application outcomes empathetically, fostering positive student experiences.* Provided valuable advisement on program inquiries, guiding students to suitable options.* Cultivated positive relationships with partner schools, ensuring clarity in application processing.* Implemented regular updates to application processes, enhancing precision and efficiency.Key Skills:* Proficient in proofreading and editing for accuracy.* Strong analytical abilities with attention to detail.* Skilled in Google spreadsheets, Microsoft Word, and Gmail.* Exceptional interpersonal and communication skills.* Ability to maintain consistency and efficiency in application processing.* Adaptability to fast-paced environments and changing procedures.

Key Achievements: * Provided outstanding customer service, ensuring satisfaction and loyalty.* Managed inbound calls efficiently, minimizing wait times and enhancing customer experience.* Successfully assisted clients with booking and canceling reservations, resolving issues promptly.* Responded to customer inquiries with accuracy and clarity, ensuring resolution of concerns.* Handled conflicts with professionalism and empathy, fostering positive outcomes.* Proactively identified areas for improvement, contributing to team excellence and business growth.* Adhered to Standard Operating Procedures (SOPs), corporate policies, and regulatory requirements consistently.* Promoted a safe, supportive, and inclusive environment, fostering collaboration and mutual respect.

Toronto, Ontario, Canada

Key Achievements:* Resolved over 2000 inquiries through calls, emails, messages, and live chats, contributing to improved customer satisfaction and retention for Booking.com's clients.* Earned the CSAT (Customer Satisfaction) Rockstar title among a team of 18 members, acknowledging dedication and professionalism.* Achieved consistently high ratings in Quarterly Performance Evaluation Reviews, demonstrating proficiency in resolving cases, ensuring customer satisfaction, maintaining quality, and managing time effectively.* Ranked above peer average in quality evaluations, adhering to guidelines and company policies for confidentiality and anonymity of customer information.Key Skills:* Proficient in resolving inquiries through various communication channels, including calls, emails, messages, and live chats.* Exceptional dedication and professionalism, recognized through awards and accolades.* Strong performance in Quarterly Performance Evaluation Reviews, demonstrating effectiveness in resolving cases and managing time.* Adherence to guidelines and company policies for maintaining confidentiality and anonymity of customer information.* Commitment to exceeding customer satisfaction metrics and enhancing client retention.* Effective communication skills for engaging with customers and providing solutions to their inquiries.* Detail-oriented approach to ensuring accuracy and quality in resolving customer issues.* Ability to thrive in a fast-paced environment while upholding high standards of performance and professionalism.

Toronto, Ontario, Canada

Toronto, Canada Area

Key Achievements:* Demonstrated proficiency in preparing and serving sweet offerings, enhancing customer satisfaction.* Utilized POS systems effectively to facilitate financial transactions and streamline operations.* Successfully managed closing and opening duties, ensuring smooth transitions and operational readiness.* Maintained accurate inventory records and implemented effective stocking procedures to optimize product availability.* Played a key role in training new employees, contributing to team cohesion and performance.* Supervised general performance to uphold service standards and ensure customer satisfaction.

Toronto, Canada Area

Key Achievements:* Welcomed and escorted guests to tables or waiting areas, ensuring a positive first impression.* Managed reservations efficiently through Open Table, optimizing seating arrangements and minimizing wait times.* Demonstrated proficiency in retail sales and returns, take-away orders, and inventory management, contributing to increased revenue and operational efficiency.* Provided attentive support throughout the dining room during service, enhancing guest satisfaction and overall dining experience.

Toronto, Canada Area

Key Achievements:* Successfully assisted clients in person and over the phone, addressing travel requests and inquiries promptly.* Conducted thorough research to find the best fare prices for clients' destinations, optimizing cost-effectiveness.* Established effective communication with wholesalers and airlines to negotiate the best fares and secure bookings for clients.* Completed invoices accurately and efficiently for clients with finalized reservations, ensuring transparency and clarity in billing.

Gurupi Area, Brazil

Key Achievements:* Developed and implemented dynamic lessons aligned with approved curriculum and school methodology.* Created innovative audio-visual resources to enhance language skills, including interactive activities and cultural experiences.* Delivered personalized instruction through both group and one-on-one lessons, catering to diverse student needs.* Organized and facilitated school events and extracurricular activities to promote language and cultural immersion.* Trained and mentored new teachers, ensuring adherence to teaching methodology and procedures.* Successfully supervised and administered proficiency tests, including TOEFL ITP, maintaining high standards of assessment.

Gurupi, Tocantins, Brazil

Hospitality Management Post Diploma, Hotel, Resort And Restaurante Management

College Diploma, Hospitality, Tourism And Travel

Bachelor'S Degree, Teaching Portuguese Language, Esl And Respective Literatures