Elida Cohen Email & Phone Number

Florida, United States

Lead and manage high-volume MAC (Major Annual Communication) products, including Medicare Provider Directory Frontals (PD), Medicare Summary of Benefits and Optional Supplemental Benefits (SBOSB), and Group Summary of Benefits (GSB).Provide critical backup support for other key MAC products such as Annual Notice of Changes (ANOC) and Evidence of Coverage.

Skillfully navigate across multiple computer applications to access member information in a fast- paced working environment.Remain calm while responding to customer complaints and determine the appropriate next steps to resolve them. Demonstrate ability to self manage a high volume workload and deliver quality work by providing first call.

Track Project status and report on progress within different systems to ensure deadlines are met.Analyzed user requirements, procedures,and issues to streamline and enhance existing processes.Followed an accurate and effective process for product development, using many applications in delivering MAC products with accuracy and consistency. Developed and.

Greater Chicago Area

• Acts as a liaison between in house groups and all hotel departments to communicate any group event details or changes, ensuring a smooth and successful event that always meets guest expectations.
• First to respond to guest’s pop up meeting and event requests, by creating bookings in Delphi, and coordinating arrangements.
• Consistently demonstrates excellent ability in customer service, which results in positive reviews on internal surveys.
• Lead daily menu meeting to assure all departments have most recent BEOs
• Assisted in successfully implementing Kipsu for Meetings and Events

Greater Chicago Area

• Oversee the daily operation of the Front Office, including Front Desk Agents, Rooms Control, PBX Operators, Bell staff and Valet.
• Assist guests with check-in and out as well as giving support and assisting the Front Desk staff with any questions or guest situations.
• Responsible for training and direction of new department Team Members. Ensure all Front Office quality standards are complied with and that all policies and procedures are consistently applied.
• Night reconciliation of all revenue. Carried out end of day activities and started new business day of property of 860 rooms.

Elk Grove Village, Illinois

Staffing Housekeeping department, checking brand standard and issuing training's for cleanliness procedures. Supply ordering, insuring public areas were spotless.Excellent QA resultsEstablished quality standards and work procedures for staff and evaluate their performance.Answering phones, making reservations, checking guest in and out, arranging guest.

Associate'S Degree, Business Administration And Management, General

Education record