Customer Success Associate, Latin America
San Francisco, California, Us
Customer Success Associate, Latin America: Jan. 2018 - August 2018Associate Account Manager, Latin America: Nov. 2016 - Jan. 2018Co-Founded #SoFit, the global health & wellness program for SojernistasSojern is travel's leading data-driven performance marketing engine. One of the fastest growing travel tech companies, Sojern works with top travel brands and independent hotels in North America, Latin America, Europe, the Middle East & Africa, and Asia-Pacific. Headquarters are in San Francisco, with key offices in Dubai, London, New York, Omaha and Singapore.• Worked directly with 70+ clients to optimize campaigns, communicate their needs and lead post-campaign analysis/review, including targeting & KPIs• Coordinated with sales, ad operations, and external clients to ensure campaigns are successfully launched to meet client goals• Analyzed campaign performance data and provided optimization recommendations to ensure client satisfaction and renewal, averaging 98% retention• Produced reports containing detailed metrics and audience insights• Trained customers on the Sojern platform by doing live product demos, building implementation guides to have JavaScript pixels placed, and leading the reconciliation process to ensure accurate billing• Served as a team mentor and directly supported the new hire on-boarding training