Elidi Fletcher Email & Phone Number

Chattanooga, Tn, Us

• Development of Qlikview reporting for an upgraded Time Tracker tool by pulling SQL code to re-create reporting from Teradata-based code to build a new QV dashboard with high adoption, from our new SQL data source • Tableau: as the company moves toward Tableau, the ability to produce mock-up dashboards on the fly that could be useful in solving business problems future-stateo Also, a part of the Tableau committee that meets regularly to strengthen the expertise of colleagues in the broader company, by planning meet-ups, and also demoing our individual builds to the group for experiential growth• Strong influence in diversity growth here at Unum since Inclusion and Diversity took initial focus at Unum (ERGs, ENs, etc.), in 2018

Chattanooga, Tn, Us

Dental & Vision branch of Unum Corporation; responsible for operational reporting for our Senior Leadership team; leveraging querying and BI tools like Tableau and QlikView, as well as standard tools like Excel and PowerPoint to aggregate, present and communicate the operational state of the business, and to help leadership make sound Operational decisions based on to-date metrics and past trending• Tier IV and Tier V reporting detailing our weekly Operational metrics• Quarterly Management Dashboard reporting detailing our quarterly performance across Top Line Outcomes (Sales, Earned Premium, BTOE), Profitability (for Unum brand including Colonial Life)• Daily Claims Inventory reporting on Claims Intake and Claims Processing• Report building on our new Skygen platform for reports that are not (Out of the box) and require SQL assistance and transformation into Tableau reports and/or dashboards for effectiveness in analysis• Providing insight into recommendations I think are necessary to propel the business forward• All requiring leadership in communication and collaboration with multiple D&V teams, as well as creativity, curiosity, problem solving, and responsibility for results as well as the process behind those results

Miami, Fl, Us

Salesforce implementation, data ownership, reporting and business analytics across Sales and Marketing CRM• CRM Sales, Service, and Marketing reporting within Salesforce, and outside of CRM; leveraging BI tools such as Tableau• Responsible for data collection, validation, data accuracy & integrity, reporting and dissemination of CRM reporting• Requirements gathering across the various segments and business units (documented/tracked via JIRA), with the responsibility of translating those requirements into user stories, features, and test cases for UAT/QA testing• Responsible for defining and implementing the Salesforce reporting structure; standardizing naming conventions, and managing user previsioning and permissions for CRM reporting

Boca Raton, Florida, Us

Dedicated reporting analyst to the V.P. of NSC and Loyalty; providing insight and visibility into agent performance, trending, and the many factors influencing sales and retention efforts.• Cross-functional collaboration across various business segments (IT, Loyalty, Marketing, Consumer Analytics, Finance, Sales) to define reporting requirements, and spearhead efforts to vastly improve the availability, knowledge, and free access to data.• Heavy dashboard creation, for use by Team Managers, Team Leads; as well as the Vice President – leveraging the power of Tableau as a robust analytics and visualization tool. Automating data for real-time, sound decision-making. Assisting in the comprehension and digestion of information by presenting trends and anomalies in a visual and interactive format.• Leading the company effort to transition to Tableau (from SAAS, Crystal Reports, Excel) as the future interface for analytics and reporting. Aside from IT; I serve as the sole company resource with expertise in Tableau.• Heavy SQL query writing across various data sources; melding and blending data with report extracts, to present comprehensive findings that address complex business problems.• Attempting to break traditions of data propriety and ownership by individual teams, in exchange for collaborative data sharing and cross-company access to diverse analytics. To reach the common goal of driving company performance.Data sources include, but aren't limited to, Tableau, Oracle, MS SQL Server, Informix, MMB, Salesforce, COPAnet, and OBIEE reporting

Responsible for providing actionable insights around the experiences internal users have with Citrix products and services. Under the premise that employees are the greatest stewards; championing for and designing a stellar user experience for internal customers, supplies the confidence needed to sell refined solutions to our external customers. • Blending quantitative and qualitative data from multiple sources: raw database extracts from SQL Server, Google Analytics, Oracle, dashboards, rapid user sessions and interviews, NPS scoring, targeted surveying, etc.• Isolate trends, communicate results, and offer insights upon which to improve the user experience. • Synthesize feedback and recommendations from internal beta testing of product roll-outs and upgrades; drafting cohesive, organized, and detailed findings reports. Provide critical input on data requirements during the implementation phase of new initiatives; to ensure monitoring and tracking of an initiative’s success is feasible and relevant

Chicago, Illinois, Us

Dual Information Technology Support for US Market Analytics and US Restaurant Operations Improvement Process (ROIP) applications, including Global Data Collection Tool, G-Timer, and MicroStrategy.• User education of the various reporting tools and their usefulness in tracking daily operations and product promotions; troubleshooting support, and user license management.• US MA License Billing and Receivables (all-inclusive).• Training and Development for Operations Consultants through instruction and live demonstration of GROIP Tools at regular monthly training sessions.• Liaison between developers of these business-management tools, and users - bridging the gap between technology, user needs and company resources.• Helping to deliver enhancements that serve as true improvements upon the data process, while balancing users’ unique demands with the overall direction of application support.• Application and script testing for enhancements related to both US Market Analytics and Global ROIP.

Responsible for design implementation, database management, report execution, enhancement and improvement; report integrity, quality assurance, and publication of all enrollment, engagement, and usage-related reporting for Allstate’s Marketing Packages Program.• Ensuring the integrity of all intake vendor data; confirming completeness, accuracy, and validity week-over-week.• Establishing process and structure around quality control - developing systematic inspection criteria; which can be standardized (and automated), to streamline the validation of all end-user reporting.• Noting trends, patterns and anomalies in activity across the independent programs; including, but not limited to, enrollment, activation & engagement, usage and performance trend analysis. Implement actionable and measurable process improvements where patterns suggest inconsistency or potential data integrity concerns.

Purchase, New York, Us

Operations pricing analyst for all Pepsi’s national brands as pricing data is transmitted from Pepsi’s bottlers (PBC, PBV, G&J, and Frito Lay); through internal SAP databases and to Pepsi’s biggest retailer, Walgreens - leveraging the use of data extraction, analysis and manipulation to resolve discrepancies and improve data accuracy throughout the pipeline. This involved documentation of system requirements, specifications development, and testing; working closely with IT on the creation of effective case scenarios and the determination of expected results.• Instrumental in the process of transitioning both PBC and PBV from complex store and price catalog management systems to a streamlined Master Catalog operation where pricing transmits from the top-down – unifying and standardizing pricing across thousands of stores in multiple sales centers. Ultimately resulting in far fewer discrepancies and resolution efforts while easing SAP of many system inconsistencies.Instrumental in a major clean-up of pricing discrepancies within Pepsi’s most impactful bottler, PBC - identifying the depth of inconsistencies through analysis; then resolving all with adjustments both manual, and through daily automation

Nyc, Ny, Us

Process and Workflow Manager for the Creative Team’s programs and strategy initiatives; in support of all Marketing area Business Leaders.• Doubled efficiency and productivity of Creative asset production by initiating a new approval, execution, and review process.• Restructured the Team’s workflow for delivery of Creative assets in advance of photo-shoot and publication schedules.• Eliminated the difficulty of quarterly reporting and internal review by comprehensively revamping Server Structure, both internally and across all Marketing divisions.

Hicksville, Ny, Us

Payroll Processing, Vacation Accruals and Wage Garnishments/Tax Levies for over 1,000 Sales Assistants, Store Assistants, and Hourly Commissioned Sales ProfessionalsKey Accomplishments♦ Established a monthly, period, and weekly reporting model detailing compensation opportunities based on performance metrics, within the industry♦ Developed a structured framework upon which to manage vacation pay and address concerns regarding available balances, accrued sick and personal time, and time-off pay processes

Armonk, New York, Ny, Us

Comprehensive Measurements reporting for Worldwide Business Consulting Services; in preparation of yearly planning and budgeting initiatives.• Independently managed Cost and Expenses for two practice areas within the Business Consulting Services Industrial Sector.• Enhanced existing forecast and budget models to more accurately and seamlessly establish plan targets. • Tracked annual, quarterly and monthly performance results against plan metrics for period-end reportingProposed strategy adjustments and improvement areas, to bridge spending gaps and realign actual results with forecast, plan, and budget targets

Bachelor Of Science (B.S.) In Economics, Concentrations In Corporate Finance, Marketing

Diploma, Honors Society, 8Th Ranked Graduate Class Of '99