•Proven success in cultivating client relationships, boosting satisfaction, and driving loyalty, resulting in a remarkable 60% increase in client base for sustained growth.•Expertise in crafting tailored solutions to swiftly address customer needs and pain points, driving value and satisfaction.•Skilled in prospecting and securing new business through strategic partnerships, lead generation, and effective outreach methods.•Strong analytical skills to decipher customer data and feedback, utilizing industry best practices to build lasting client partnerships and optimize ROI.•Collaborative team player experienced in advocating for customer needs, fostering innovation, and leading sales teams to success, including managing 3 branches across 3 cities with a total of 5 employees each.

•Exceeded monthly targets by achieving 110% of goals, effectively increasing the number of active members despite challenging economic conditions in Lebanon.•Collaborated on sales lead generation via strategic methods, leading to a significant 40% boost in customer retention.•Led a team of 5 employees, overseeing performance, offering coaching, and ensuring continuous development to meet objectives.•Contributed to boosting profitability by 30% through organizing and delivering tailored fitness activities to meet customer preferences."•Achieved a 75-85% conversion rate by effectively closing prospective members through appointments and walk-ins, demonstrating strong sales and customer engagement skills.

•Conducted daily vehicle inspections and test drives for 15 cars to identify automotive issues and recommend services.•Generated accurate repair estimates, calculating material, labor, and customer payments, including deductibles.•Successfully led a team of 5 to achieve monthly after-sales targets of 75% or higher consistently.•Maintained a 94% customer satisfaction rate by effectively communicating repair recommendations and fees.•Interacted with 40+ clients daily, achieving an effective labor rate of 1.5 hours.

•Managed the authorities of the duty manager in the absence of the hotel management team by managing every aspect of the hotel operations and overseeing a staff of 35+ employees.•Coordinated developing, implementing, and training employees on new systems and standards.•Led the hotel efforts to achieve a 100% Trip Advisor response rate while responding to all internal guest surveys to establish rapport.

•Coordinated guest accommodations through travel agencies, ensuring seamless stays.•Supervised and trained a team of 5 to handle incoming telephone inquiries promptly and courteously.•Developed and implemented a comprehensive 6-month training plan, aligning learning objectives with monthly themes and closely monitoring progress.•Managed general security data and maintained updated guest profiles and history records.