Elie Tawk Email & Phone Number

Riyadh, SA

Eastern, Saudi Arabia

• Proven success in cultivating client relationships, boosting satisfaction, and driving loyalty, resulting in a remarkable 60% increase in client base for sustained growth.
• Expertise in crafting tailored solutions to swiftly address customer needs and pain points, driving value and satisfaction.
• Skilled in prospecting and securing new business through strategic partnerships, lead generation, and effective outreach methods.
• Strong analytical skills to decipher customer data and feedback, utilizing industry best practices to build lasting client partnerships and optimize ROI.
• Collaborative team player experienced in advocating for customer needs, fostering innovation, and leading sales teams to success, including managing 3 branches across 3 cities with a total of 5 employees each.

Beirut District, Lebanon

• Exceeded monthly targets by achieving 110% of goals, effectively increasing the number of active members despite challenging economic conditions in Lebanon.
• Collaborated on sales lead generation via strategic methods, leading to a significant 40% boost in customer retention.
• Led a team of 5 employees, overseeing performance, offering coaching, and ensuring continuous development to meet objectives.
• Contributed to boosting profitability by 30% through organizing and delivering tailored fitness activities to meet customer preferences."
• Achieved a 75-85% conversion rate by effectively closing prospective members through appointments and walk-ins, demonstrating strong sales and customer engagement skills.

Beirut District, Lebanon

• Conducted daily vehicle inspections and test drives for 15 cars to identify automotive issues and recommend services.
• Generated accurate repair estimates, calculating material, labor, and customer payments, including deductibles.
• Successfully led a team of 5 to achieve monthly after-sales targets of 75% or higher consistently.
• Maintained a 94% customer satisfaction rate by effectively communicating repair recommendations and fees.
• Interacted with 40+ clients daily, achieving an effective labor rate of 1.5 hours.

Beirut, Lebanon

• Managed the authorities of the duty manager in the absence of the hotel management team by managing every aspect of the hotel operations and overseeing a staff of 35+ employees.
• Coordinated developing, implementing, and training employees on new systems and standards.
• Led the hotel efforts to achieve a 100% Trip Advisor response rate while responding to all internal guest surveys to establish rapport.

Lebanon

• Coordinated guest accommodations through travel agencies, ensuring seamless stays.
• Supervised and trained a team of 5 to handle incoming telephone inquiries promptly and courteously.
• Developed and implemented a comprehensive 6-month training plan, aligning learning objectives with monthly themes and closely monitoring progress.
• Managed general security data and maintained updated guest profiles and history records.

Master'S Degree, Project Management

Bachelor'S Degree, Hotel, Motel, And Restaurant Management

Hospitality Management