• Planning and Delivering Sales, Aftersales and Product Training for automotive dealership staff - Sales consultants, service advisors, and managers across the Middle East, Africa and India region• Developing, organizing, and publishing training plans, and pre-requisites as well as writing training reports and performing follow-ups, tests, and assessments.• Dealer Standards Auditing based on manufacturer standards and CIs while ensuring dealers engagement in the process and providing support• Consultancy support for dealers to overturn non-compliant standards• Promoting consultancy solutions and operating systems/tools by providing necessary training and support to the users• Working closely with some of the leading dealer groups and regional offices in the UAE and the region - Premium/Luxury and volume brands• Creating and delivering video-on-demand courses, Online Training, and Instructor based training• Managing the vehicle photography and videography part of the business and coordinate with our clients accordingly• Assisting in the recruitment process for new members in different areas of the business

• Selling new and used Aston Martin models – High end luxury sports cars• Following precise sales processes to meet and exceed sales KPI• Up-selling: Upgrade kits, Insurance, Paint Protection, Warranty extension and Finance• Prospecting, and generating business opportunities with potential clients• Getting the cars ready for display in alias with the service department• Using DCS and CRM systems• Performing car appraisals and evaluation for trade in cars• Demonstrating vehicles with profound skills using dealer provided tools, and applying negotiation skills for closing deals

• Selling new and used luxury cars including Audi, BMW, Mercedes, Porsche, Maserati, Ferrari, Jaguar, Land Rover, Cadillac and more• Selling after sales products such as tinting, paint protection, accessories and warranty• Facilitating customer financing through auto loan and providing car insurance• Identifying customer requirements and needs through Q&A• Selling on average 19 cars monthly – Average car price is AED 155,000• Demonstrating vehicles with profound skills and knowhow using a technical approach and main dealer provided tools such as online configurators and spec sheets• Strategizing with senior management, marketing and graphic designers on new ways to promote our products and have wider market exposure through online advertising• Managing operation and service team to prepare the cars and display in “showroom condition” along with all the information and specs needed to ease sale of vehicle• Liaising with third party companies for car preparation and after sales services• Highest position in showroom – Reporting to senior management – Managing 20 people• Training sales and service advisors on the latest in automotive and product knowledge• Top seller for 24 months in a row, with 30 cars sold in peak months• Performing car appraisals and purchasing upon evaluation

• Selling OEM Ferrari and Maserati car parts/tires to retail and trade customers• Dealing with clients face-to-face, over the phone and by email• Managing and organising all shipments and cargos• Supplying technical support to service technicians through parts diagrams• Handling all parts warranty claims, parts returns and recall campaigns • Managing inventory to ensure regular maintenance parts are always in stock• Using computerized stock control systems to manage, organize and order parts and tiresImportant skills required: Organisation, automotive technical knowledge, excellent communication, customer service, time and priority management.

This is a one year internship at Merck Canada. My main task was to redefine, using ArtiosCad, all the products specifications. The idea was to transfer the specifications to a visual format instead of written description. After completing this task, I started working with different teams of mechanical, chemical and industrial engineers to complete the tasks below:• Redesigned all new and existing products specification sheets using ArtiosCAD• Managed internal and external product returns and complaints• Tested new packaging components on the production line for new implementations

Summer internship with Sigma Elevators in Beirut - Lebanon- Studied and designed various types of elevators for industrial and residential use- Worked on 2D diagrams, material resistance and fatigue