Ben Elie Email & Phone Number

Englewood, Nj, Us

Crowne Plaza Englewood

Doubletree Times Square West

Crowne Plaza Englwood

Tryp New York Times Square Hotel

Responsible for operations of the Front Desk, Housekeeping, Engineering , Bell Staff and outsourced departments to provide optimal levels of service Continuously mentored, guided and trained three Assistant Guest Services Managers responsible for the day to day activity of these departments. Led team members to deliver exceptional service Work closely with the General Manager to ensure compliance is met with CBA working closely with the Union Delegates and RepresentativeMonitored Parking, Concierge and Security vendorsEnsured expenses were in line with budget while working closely with vendors to reduce costParticipated in the Hotel’s Revenue Strategy meetingsCreated a sales culture at guest services to increase revenues through upsells and sellout incentivesParticipated in all safety meetings and ensured compliance to all safety policies and proceduresServed as administrator of all PM systems, Opera, PBX, POS, etc.Served as acting General Manager in the absence of General Manager