Elie Flimon Email & Phone Number

Montreal, QC, CA

- Led the conceptualization, coordination, and overall execution of an independent website and comprehensive online presence for a doctoral fellowship program valued at $15 million in endowed funds.- Headed the sourcing of content from existing materials, reducing the overall cost of the project, and reducing the need for additional external expenses..

Montreal, Canada Area

- Coordinated the planning, implementation, and maintenance of a comprehensive website redesign for a 24,000-member Alumni community, measurably enhancing user experience and driving increased traffic. - Ran a Faculty-wide alumni database revitalization project, effectively doubling response rates resulting in a 20% improvement in the accuracy of records.

Vancouver, Canada Area

- Increased client satisfaction rates as well as overall client retention month-to-month by providing optimal customer service reflected in positive results earned through review of performance metrics.- Ensured continual expert knowledge of evolving products sold across a variety of categories, within the fast-paced competitive and highly regulated.

Montreal, Canada Area

- Resolved complex issues of health insurance within a fast-paced call center environment, while maintaining strict quality and confidentiality standards to provide consistently esteemed customer service. - Ensured ongoing expertise on policy information and constantly studied in order to uphold company values while ensuring increases in productivity.