Elielson De Camargo Email and Phone Number
My career in IT ranges from Support, IT Governance to Projects, with experience in creating IT Strategic Plans using agile methods and focusing on results. I seek to align business strategy and add value, being skilled in dealing with unforeseen events, applying ITSM, managing risks and implementing policies based on ITIL. In addition, I have skills in standards, processes, KPIs, change management, contract management and Office365 administration. I am committed to constantly optimizing and improving IT operations to drive organizational success.Academic Background:Information Technology ManagementIT Governance MBA from Anhembi Morumbi UniversityCertifications & Courses: ISO/IEC 27001, AZ-900, AZ-103, AZ-203, AZ-400, LGPD, SFPC, DPO, ITIL | AI Immersion for Leaders | AWS Cloud and Content Production
Algtrix
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It CoordinatorAlgtrix Aug 2024 - Present
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Technology Solutions SpecialistAlgtrix Sep 2023 - Present
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It ConsultantSeripatri Participaçoes Ltda Jan 2024 - PresentBrasil
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It GovernanceQsaúde Aug 2021 - Sep 2023São Paulo, BrazilMy IT Governance responsibilities at Qsaúde include the development and implementation of IT-related policies and procedures, incident management, problem management, IT service management using frameworks such as ITIL, ISO 27001, COBIT, change management, technology budgets, and the creation of dashboards and KPIs that allow for monitoring and tracking the performance of IT systems. -
Vip AnalystQsaúde Aug 2019 - Aug 2021São Paulo, BrazilAs a TOP VIP Support Analyst, I was responsible for providing support to high-level users, such as the President, Vice-President, Secretariat, and Superintendents. My role involved delivering high-quality technical support and addressing the individual needs of each user. Additionally, it required advanced knowledge of all systems, applications, and hardware and software devices used by the company, including the use of Video Conferencing tools like WebEx, InterCall Unified Meeting, and Polycom VSX 7000/HDX 7000.
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Support Team LeaderAlgar Tech Dec 2016 - Jul 2019Uberlândia, Minas Gerais, BrazilAt Qualicorp, my role involved delivering top-tier technical support to users by diagnosing and resolving hardware and software issues related to computers, applications, network systems, and other devices. I also led a support team, provided weekly client reports, ensured analyst performance, managed ticket resolutions, offered user guidance, and conducted system testing and software updates. -
Senior Support AnalystNetpro Ltda Dec 2013 - Dec 2016São Paulo, BrazilAs a Support Analyst, my responsibilities included providing technical support to users via phone and remote assistance for various issues, including corporate applications and operating system problems. This involved diagnosing, troubleshooting, and documenting technical issues, as well as handling software installations, configurations, updates, and system testing. I also provided guidance to users on correct system usage. -
Junior Support AnalystStefanini May 2013 - Dec 2013São Paulo, BrazilWorking at the Service Desk as a single point of contact between users and service providers, responsible for handling issues, requests, and providing support, with a team of trained professionals knowledgeable in various areas, including IT. The Service Desk offers users a central point of contact for any questions or requests they may have and also assists organizations in tracking and managing their customer service operations, thus improving the quality of service they provide. -
Chemical OperatorHypermarcas 2010 - Jan 2013São Paulo, Brazil
Elielson De Camargo Education Details
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Gestão De Tecnologia Da Informação -
Conservatório Dramático E Musical Dr. Carlos De Campos De Tatuí
Frequently Asked Questions about Elielson De Camargo
What company does Elielson De Camargo work for?
Elielson De Camargo works for Algtrix
What is Elielson De Camargo's role at the current company?
Elielson De Camargo's current role is IT Governance and Support Analyst | MBA | Certifications: ISO/IEC 27001, AZ-900, AZ-103, AZ-203, AZ-400, LGPD, SFPC, ITIL | AI Immersion for Leaders | AWS Cloud and Content Production.
What schools did Elielson De Camargo attend?
Elielson De Camargo attended Faculdade Fecaf, Conservatório Dramático E Musical Dr. Carlos De Campos De Tatuí.
Not the Elielson De Camargo you were looking for?
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Elielson de Souza Camargo
Engenheiro Civil | Projetista | Bim Modeler Na Adolfi Projetos De EngenhariaSão Paulo, Sp
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