Elie Romano Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

• Managing and maintaining member records for our administrative block of business with a high degree of quality and accuracy• Supporting ongoing member maintenance requests and issues• Managing work priorities in a multi-functional, high-volume production environment• Investigating, analyzing and resolving employee data issues with internal and external clients using a solid understanding of client service.• Responding directly to client questions regarding eligibility… Show more • Managing and maintaining member records for our administrative block of business with a high degree of quality and accuracy• Supporting ongoing member maintenance requests and issues• Managing work priorities in a multi-functional, high-volume production environment• Investigating, analyzing and resolving employee data issues with internal and external clients using a solid understanding of client service.• Responding directly to client questions regarding eligibility issues• Working collaboratively as a team to learn, improve and grow. Show less

Montreal, Quebec, Canada

• Assisting clients with inquiries about their products, services, policies and claims through inbound calls and chats.• Analyze and find solutions to client problems in a friendly and proactive manner.• Provide clients with additional information on Sun Life's products & services in support of their financial and health goals.• Ensure to provide the clients with the right information taking the right amount of their time.• Mentoring new-hires to help them master their customer… Show more • Assisting clients with inquiries about their products, services, policies and claims through inbound calls and chats.• Analyze and find solutions to client problems in a friendly and proactive manner.• Provide clients with additional information on Sun Life's products & services in support of their financial and health goals.• Ensure to provide the clients with the right information taking the right amount of their time.• Mentoring new-hires to help them master their customer service skills and provide the best customer service experience to our clients.• Training a class of staff members on new topics and procedures being implemented in the call center. Show less

Montreal, Quebec, Canada

• Created and maintained the company website (www.shopoholics.ca)• Manage all digital and social media marketing to increase traffic and conversions.• Sell apparel pre-designed and custom-designed.

• Designed website layouts, templates, and unique branded looks.• Coordinated, created and scheduled content, designs, and periodic updates to the company website.• Met with customers to present mockups and collect information for adjustments.• Developed displays, marketing, and packaging materials to support product branding strategies.• Put together videos for social media, advertising, and informational purposes.• Completed final touches for projects such as image sizes… Show more • Designed website layouts, templates, and unique branded looks.• Coordinated, created and scheduled content, designs, and periodic updates to the company website.• Met with customers to present mockups and collect information for adjustments.• Developed displays, marketing, and packaging materials to support product branding strategies.• Put together videos for social media, advertising, and informational purposes.• Completed final touches for projects such as image sizes and font selection.• Created digital image files for use in digital and traditional printing methods.• Designed creative digital displays used in online advertising for local businesses.• Built corporate brands by designing cohesive looks between elements such as logos and letterheads. Show less

Montreal, Canada Area

• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.• Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.• Assessed marketing copy, art comps and final designs, and compared them with established specifications.• Managed workflow between staff, coordinating documents, planning, and creative material distribution.• Successfully project-managed numerous… Show more • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.• Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.• Assessed marketing copy, art comps and final designs, and compared them with established specifications.• Managed workflow between staff, coordinating documents, planning, and creative material distribution.• Successfully project-managed numerous multi-lingual direct mail and email campaigns simultaneously.• Maintained a complete database of files, contacts, and project materials.• Generated reports detailing campaign performance, customer engagement, and engagement trends.• Briefed senior executives on monthly projections, product launches, and other marketing plans.• Assisted with the development of event strategies and tactical plans to promote the accomplishment of marketing goals.• Developed consumer-tailored print marketing materials for targeted distribution.• Transformed corporate website and social media platforms to better engage customers and promote sales. Show less

• Resolving all elevated customer-related issues in a timely and professional manner and making sure customers are always happy all while following company policies and values.• Adhered to established policies and standards to safely complete projects and tasks.• Managed team performance by training, mentoring, disciplining, and motivating employees.• Validated adherence to best practices, quality standards, and customer specifications.• Conducted tests of components and systems… Show more • Resolving all elevated customer-related issues in a timely and professional manner and making sure customers are always happy all while following company policies and values.• Adhered to established policies and standards to safely complete projects and tasks.• Managed team performance by training, mentoring, disciplining, and motivating employees.• Validated adherence to best practices, quality standards, and customer specifications.• Conducted tests of components and systems to evaluate performance and identify concerns.• Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.• Planned, scheduled, and delegated daily work to a team of employees.• Managed daily activities, assigned tasks to specific staff members, and utilized proven management techniques to cut workflow downtime and maximize revenues. Show less

Computer Hardware Technology/Technician

Graphic Design