Elie Romano Email & Phone Number

Montreal, QC, CA

Montreal, Quebec, Canada

• Managing and maintaining member records for our administrative block of business with a high degree of quality and accuracy
• Supporting ongoing member maintenance requests and issues
• Managing work priorities in a multi-functional, high-volume production environment
• Investigating, analyzing and resolving employee data issues with internal and external clients using a solid understanding of client service.
• Responding directly to client questions regarding eligibility… Show more
• Responding directly to client questions regarding eligibility issues

Montreal, Quebec, Canada

• Assisting clients with inquiries about their products, services, policies and claims through inbound calls and chats.
• Analyze and find solutions to client problems in a friendly and proactive manner.
• Provide clients with additional information on Sun Life's products & services in support of their financial and health goals.
• Ensure to provide the clients with the right information taking the right amount of their time.
• Mentoring new-hires to help them master their customer… Show more
• Mentoring new-hires to help them master their customer service skills and provide the best customer service experience to our clients.

Montreal, Quebec, Canada

• Created and maintained the company website (www.shopoholics.ca)
• Manage all digital and social media marketing to increase traffic and conversions.
• Sell apparel pre-designed and custom-designed.

• Designed website layouts, templates, and unique branded looks.
• Coordinated, created and scheduled content, designs, and periodic updates to the company website.
• Met with customers to present mockups and collect information for adjustments.
• Developed displays, marketing, and packaging materials to support product branding strategies.
• Put together videos for social media, advertising, and informational purposes.
• Completed final touches for projects such as image sizes… Show more

Montreal, Canada Area

• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
• Assessed marketing copy, art comps and final designs, and compared them with established specifications.
• Managed workflow between staff, coordinating documents, planning, and creative material distribution.
• Successfully project-managed numerous… Show more
• Successfully project-managed numerous multi-lingual direct mail and email campaigns simultaneously.

• Resolving all elevated customer-related issues in a timely and professional manner and making sure customers are always happy all while following company policies and values.
• Adhered to established policies and standards to safely complete projects and tasks.
• Managed team performance by training, mentoring, disciplining, and motivating employees.
• Validated adherence to best practices, quality standards, and customer specifications.
• Conducted tests of components and systems… Show more
• Conducted tests of components and systems to evaluate performance and identify concerns.

Computer Hardware Technology/Technician

Graphic Design