Eli Pelayan Email & Phone Number

As the Support Team Lead for AleHorn, I oversee a dynamic team of support agents who are dedicated to providing exceptional customer service to our clients. With remote work becoming the new norm, our team has adapted to provide seamless assistance to our customers across the globe.Responsibilities:• Manage and motivate a team of remote support agents to meet and exceed customer service targets• Implement and improve support processes and procedures to streamline the customer experience• Collaborate with cross-functional teams to resolve customer issues and ensure timely responses to inquiries• Monitor and analyze customer feedback to identify areas of improvement and implement effective solutions• Develop and maintain relationships with key stakeholders to ensure alignment on support priorities and initiatives• Provide regular reporting and insights to senior management on team performance and customer satisfaction metricsExperience:• 10+ years of experience leading and managing support teams (remote and on-site)• Strong knowledge of support operations and best practices• Proven track record of delivering exceptional customer service• Excellent communication and interpersonal skills• Ability to thrive in a fast-paced, rapidly changing environment

Ilocos Region, Philippines

Since its founding in December 2017, FireLungs has been on a mission to provide customers with delicious, high-quality food products that pack a punch.With a focus on bold flavors and premium ingredients, FireLungs has quickly become known for its spicy condiments and gourmet seasonings. Our commitment to quality and innovation has helped us carve out a unique niche in the market, and we are constantly pushing the boundaries to develop new and exciting products.At FireLungs, we also believe in being socially responsible and environmentally conscious. We use sustainable and eco-friendly ingredients wherever possible, and work closely with our suppliers to ensure that our products meet the highest ethical and environmental standards.With a proven track record of creating delicious, high-quality food products, FireLungs is poised for continued growth and success in the years to come.

Ilocos Region, Philippines

LegendarEli Clothing has been steadily building a reputation for quality and style, with a focus on unique designs and premium materials.Product(s):• Men's apparel, including t-shirts, tank tops, caps and more• Limited edition designs and collaborations with up-and-coming artists and designers• Sustainable and eco-friendly materials wherever possibleApproach:At LegendarEli Clothing, we believe that style should never come at the expense of quality. That's why we take pride in using only the highest quality materials and ensuring that our products are designed and manufactured with care. We are also committed to being socially responsible and environmentally conscious, with a focus on sustainability wherever possible.

Sitel, Baguio City, Philippines

● Helps develop and implement customer service policies.● Finds ways to measure customer satisfaction and improve services.● Manages a team of customer service staff. ● Handles face-to- face inquiries from managers and/ or clients

● Provides help desk to front line agents (Tools and Scripts)● Handles escalated/ supervisory/ managerial calls

● Listens and responds to customers’ needs and concerns. ● Provides information about products and services. ● Handles complaints. ● Researches answers or solutions as needed. ● Refers customers to supervisors, managers, or others who can help.