Eli Pelayan Email & Phone Number

• As the Support Team Lead for AleHorn, I oversee a dynamic team of support agents who are dedicated to providing exceptional customer service to our clients. With remote work becoming the new norm, our team has adapted.
• Manage and motivate a team of remote support agents to meet and exceed customer service targets
• Implement and improve support processes and procedures to streamline the customer experience
• Collaborate with cross-functional teams to resolve customer issues and ensure timely responses to inquiries
• Monitor and analyze customer feedback to identify areas of improvement and implement effective solutions
• Develop and maintain relationships with key stakeholders to ensure alignment on support priorities and initiatives

Ilocos Region, Philippines

Since its founding in December 2017, FireLungs has been on a mission to provide customers with delicious, high-quality food products that pack a punch.With a focus on bold flavors and premium ingredients, FireLungs has quickly become known for its spicy condiments and gourmet seasonings. Our commitment to quality and innovation has helped us carve out a.

Ilocos Region, Philippines

• LegendarEli Clothing has been steadily building a reputation for quality and style, with a focus on unique designs and premium materials.Product(s):
• Men's apparel, including t-shirts, tank tops, caps and more
• Limited edition designs and collaborations with up-and-coming artists and designers
• Sustainable and eco-friendly materials wherever possibleApproach:At LegendarEli Clothing, we believe that style should never come at the expense of quality. That's why we take pride in using only the highest quality.

Sitel, Baguio City, Philippines

• Helps develop and implement customer service policies.
• Finds ways to measure customer satisfaction and improve services.
• Manages a team of customer service staff.
• Handles face-to- face inquiries from managers and/ or clients

• Provides help desk to front line agents (Tools and Scripts)
• Handles escalated/ supervisory/ managerial calls

• Listens and responds to customers’ needs and concerns.
• Provides information about products and services.
• Handles complaints.
• Researches answers or solutions as needed.
• Refers customers to supervisors, managers, or others who can help.