Managing the Marmara Corporate branch, leading a team of 10 consisting of commercial and corporate banking employees, directly reporting to Deputy General Manager, Supervising, scheduling and organizing workflow of daily routine operations, ensuring that operations are conducted in accordance with established policies and that all legal and regulatory compliance requirements are met,Developing and executing business plan and strategy in line with achieving the branch contribution to profitability and growth,Proactively leading and managing the sales force in achieving the desired sales targets, across all business segments,Overseeing the customer experience within the branch assessing customer and employee feedback, identifying opportunities for improvement, researching and resolving complex problems to ensure customer service excellence.

Responsible for the overall operations of the Kadıköy Rıhtım branch, which is the biggest branch of the bank and ranked #1 in the commercial segment, leading a team of 20+ branch employees, adhering to all operational, security, risk and regulatory related policies and procedures,Growing the business through retention, expansion and acquisition of depository customers, leading daily branch huddles and holding the team accountable for related activities and expectations,Overseeing branch operations, ensuring all bank policies and procedures are followed resulting in satisfactory audits,Demonstrating effective sales strategies to attract, expand and retain customer relationships and guides the team to achieve sales objectives through action planning,Accountable for hiring, coaching, training, and performance management of branch staff, effectively providing leadership by being a positive role model, setting goals, and maintaining ongoing communication.*** Branch remained as the biggest branch of the bank during the period of management.

Responsible for managing large scale commercial (T1) customers across the Turkey, developing and implementing commercial sales strategies to accomplish short-term and long-term financial objectives, based on executive strategic direction,Preparing and delivering periodic financial reporting to Commercial Banking director associated with the commercial portfolio of customers,Participating in regional yield meetings to make growth analysis and developing action plans according to sales targets of the bank, accountable for the growth of commercial sales segment, Actively managing the commercial sales unit and leading and auditing the teams in branches, defining expectations, inspecting pipelining activities and participating in calling efforts with the team,Representing the bank at various civic and community functions to enhance its image and develop new business.

Developing, managing and evaluating plans, objectives and financial performance of all commercial branches in Anatolian side and part of commercial branches in European side of Istanbul, managing the biggest commercial region that consists of 145 banking employees,Reviewing the performance of each branch based on sales activity, deposit and loan portfolio growth, profit and quality to ensure achievement of established goals; examining profit & loss and balance sheet reports to forecast results and effectively managing financial performance,Managing and controlling region’s operational and risk management activities to ensure the highest level of customer service and operating efficiencies in compliance with bank’s operating standards and regulatory requirements,Maintaining contact with major customers and prospects, as necessary, to supplement business development efforts; interacting with bank personnel and corporate customers to maintain banking relationships and improve servicing,Responsible for human resources management activities of the employees in the region such as selection, placement, training, counseling and promotion of people to achieve optimum organizational performance,Planning, developing, establishing and controlling the budgets of assigned branches, reporting directly to the Deputy General Manager.

Responsible for the overall operations of the Altunizade branch, which is a high-segment commercial branch, adhering to all operational, security, risk and regulatory related policies and procedures, reporting directly to Regional Manager,Leading a team of 25 branch employees and serving as a role model for delivering an exceptional customer experience, ensuring a focus on building relationships, engaging customers in conversations to understand their financial needs, and working proactively to help customers succeed financially,Managing the portfolio of high value consumer and business customers while leading the process of referring customers to other areas of the bank to meet customer needs, deepen relationships and build strong internal partnerships,Providing sales leadership to drive growth through accountability, reward, recognition, and assisting colleagues in achieving their developmental goals and career aspirations.*** The branch, which was taken over in the 39th place in 2004, was handed over as the1st rank in the 70-branch Commercial Branch segment as of November 2009.

Ensuring the operational transactions in the Atatürk Airport Free Zone branch are carried out in accordance with banking rules and regulations, leading a team of 8 branch employees along the way,Providing excellent trade finance service targets in line with strategic goals, delivering financial and organizational excellence to customers,Identifying potential customers, creating new customer acquisition strategies to have permanent customers, managing the accounts of major corporate companies by understanding their needs and completing their requirements quickly with an effective manner,Ensuring that all transactions (Cash, Deposits, Remittances, Clearing, Account Opening and Bills for collections) in the branch are duly checked and authorised as per bank guidelines, reporting directly to Corporate Banking Deputy General Manager.

Providing services in Bakırköy branch to the needs of Commercial and Corporate Banking customers in a manner that maximizes customer satisfaction and successfully managing upper segment customer relations throughout the process,Carrying out activities aimed at expanding the customer portfolio and analyzing customer expectations correctly to increase the number of loyal customers,Carrying out all activities in accordance with the relevant banking regulations and quality standards and preparing the required reports periodically and in a timely manner.

Starting and correctly completing all stages of foreign trade operations consisting of import, export, international transfers, external guarantees and free zone transactions,Preparing letters of credit and ensuring that transactions are carried out regularly, managing exchange operations by adhering to the bank's credit policies, applicable legal regulations and internationally accepted banking practices.