Elif Eracar Email and Phone Number
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As a Chief Client Experience Officer, I excel at strategically enhancing customer interactions across all touch points, ensuring a seamless, engaging, and deeply satisfying experience that not only meets but exceeds expectations. I am adept at using insights from customer data to drive innovations in service delivery, fostering a culture of continuous improvement and client-centricity within the organization. I am experienced in driving revenue growth and spearheading M&As in the healthcare industry, leading teams to launch innovative products while ensuring the alignment of technology initiatives with corporate strategy to spur expansion, improving customer experience, and enhancing competitive advantage. I demonstrate a robust understanding of business functions—from marketing to operations to finance—and the nuances of building an invaluable network of stakeholders, peers, customers, and external partners. My abilities as an effective leader are bolstered by a Master of Science degree in Information Systems that helped equip me to translate business challenges into technological solutions. Some of my achievements include:➤ Contributing to the growth trajectory of multiple companies, from startups to scale-ups, with revenues ranging from $0 to $190M in growth. ➤ Spearheading critical acquisitions of companies representing investments of up to $140M to expedite market expansion.➤ Launching healthcare platforms ranging from web to mobile, consumer to provider, and front end to back end, catering to large enterprises such as Anthem and Cleveland Clinic and nimble startups with aggressive growth goals.In addition to my professional accomplishments, I have been honored on the "Boston’s Best: 19 Healthcare Operators to Watch" list and among "Massachusetts’s Top 50 Women Leaders" for demonstrating leadership and innovation. Giving back is a priority for me; I serve on two university advisory boards at the University of Massachusetts in Amherst and Northeastern. Outside of the office, you might find me appealing to my creative side by taking my kids to musicals, dance classes, and theatre productions. We are also a family of sailors and skiers.I always enjoy interesting conversations and I welcome you to connect with me. AREAS OF EXPERTISE: Executive Leadership | Revenue Growth | Mergers & Acquisitions | Strategic Partnerships | Go-To-Market | Sales & Operations | Product Strategy, Launch, & Innovation| Talent Management | Machine Learning & Artificial Intelligence | Fluent in English & Turkish
Cohere Health
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Chief Client Experience OfficerCohere Health Apr 2024 - PresentBoston, Massachusetts, UsLeads all aspects of Cohere’s end-to-end client delivery operations, including solutions consulting, business process transformation, implementation, technical delivery, quality assurance, and ongoing customer and provider success.Cohere Health offers intelligent prior authorization solutions to improve patient outcomes while reducing administrative expenses.
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Board MemberPkg Health Nov 2023 - PresentMelbourne, Victoria, AuAdvising on global growth initiatives across EMEA and North America. -
Chief Growth OfficerWlt Software Enterprises, Inc. Oct 2023 - Apr 2024Clearwater, Florida, UsI was recruited to overhaul company marketing initiatives across corporate marketing to improve lead generation, increase partnerships, and drive industry leadership by developing the 2024 strategic roadmap. I initiated the 2024 and Beyond product strategy, starting critical product development for launch in Q4 2024 and collaborated to transform the overall image of the company to align with the 2024 launch of new products.WLT software provides advanced benefits administration solutions and claims adjudication systems. -
Chief Operating OfficerTalon Oct 2022 - Oct 2023Portsmouth, New Hampshire, UsI was recruited by the CEO to this executive leadership role to support the deployment of TALON 2.0 and TALONPay products in market and direct operations from pre-sales support to customer success. I ensured the timely and cost-effective product delivery to customers by evaluating and adjusting product delivery mechanisms, optimizing internal processes, and implementing cost effective methodologies. Under my leadership, user-validated product releases were delivered by leveraging back, regression, and crowd-testing. To ensure data integrity, I uncovered quality opportunities within data from third-party administrator clients' feedback. TALON delivers an end-to-end, scalable solution for achieving and sustaining full transparency compliance, lower costs, better care, and improved employee productivity & retention. -
Chief Customer OfficerRedox Jul 2019 - Sep 2022Madison, Wi, UsI was recruited to serve as Chief Customer Officer to improve the customer journey from pre-sales consulting to product delivery to ongoing solution expansion and customer support. I established the company’s inaugural Voice of Customer program and promoted customer-centric culture as part of the customer engagement strategy by leveraging data-driven insights and customer feedback. I also developed and rolled out a customer support program to provide prompt issue resolution while employing customer data to inform targeted marketing and sales strategies.Redox modernizes healthcare APIs, enabling best-in-class software to easily and securely interoperate with EHRs. -
Senior Vice President, Professional Services & Customer Support, Privacy OfficerAmerican Well Jan 2018 - Jul 2019Boston, Massachusetts, UsI was promoted to lead the product management team and oversee the development and market launch of innovative Digital Care Platform products. My efforts helped shape the direction of the company and drive strategic growth. I managed up to 150 employees and supported expansion from the ground up to $150M revenue by the end of my tenure. I took on additional responsibility for strategic partnership success, supporting the corporate development organization by fostering relationships with enterprises including Apple, Samsung, Cleveland Clinic, Allianz, Phillips, and Best Buy. American Well empowers payers, providers, and innovators, enabling an ecosystem of care that spans in-person, virtual, and automated care. -
Senior Vice President, Product Management & Professional ServicesAmerican Well Jan 2013 - Jan 2018Boston, Massachusetts, UsI was promoted into this role to orchestrate the expansion of Amwell's product lines from web-based platforms to include mobile, kiosk, telemedicine tablets, and phone user interfaces. My efforts helped to scale Professional Services offerings across verticals, including health plans, health systems, direct-to-employers, direct-to-practices, and direct-to-consumers. I also led Amwell's Provider Network, guiding the design and training phases, to launch direct-to-consumer offering.
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Vice President, Product Management & Professional ServicesAmerican Well Feb 2008 - Dec 2012Boston, Massachusetts, UsI instituted the Technical Services team as well as Level 1 and Level 2 Customer Support / Help Desk departments, optimizing custom configurations for AW Telehealth System offerings and ensuring efficient, multi-tiered customer support. I supported growth in the telehealth domain by devising an expansive product management strategy while serving as the Privacy Officer and a member of the Security Management and Response Team.
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Director, Product ManagementAmerican Well Jan 2007 - Jan 2008Boston, Massachusetts, UsI was hired to lead the entire product management of a new software product directed toward healthcare communications.
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Vice President, Delivery & Support ServicesVoxware 2005 - 2007Hamilton, Nj, UsI was promoted to report directly to the CEO as part of the executive leadership team and responsible for professional services, application development, quality assurance, and customer support, managing both domestic and European operations. -
Director Of Professional Services & Industrial EngineeringVoxware 2002 - 2005Hamilton, Nj, UsIn this role, I assumed additional responsibilities outside the purview of my prior role as Director of Industrial Engineering. I deployed all major enterprise rollouts for customers, designed Voice Logistics System Administrator (VLSA) training and certification program, and acted as the interim Vice President of Delivery Services for six months before the board approved my promotion to the role.
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Director Of Industrial EngineeringVoxware 2001 - 2002Hamilton, Nj, UsI was promoted to provide subject matter expertise, offer management consulting services, and support pre-sales activities by designing complete Voice Logistics Solutions to be included in client sales proposals and conducting presentations during sales calls and at conferences.
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Project ManagerVoxware 2000 - 2001Hamilton, Nj, UsI was hired as the first Project Manager and inaugural Professional Services Department employee to build out the Professional Services department, lead staffing and management of the department, and assist the Sales team during prospective client sales calls.
Elif Eracar Skills
Elif Eracar Education Details
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Northeastern UniversityInformation Systems -
Northeastern UniversityIndustrial Engineering & Information Systems
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Northeastern UniversityIndustrial Engineering (Abd)
Frequently Asked Questions about Elif Eracar
What company does Elif Eracar work for?
Elif Eracar works for Cohere Health
What is Elif Eracar's role at the current company?
Elif Eracar's current role is Chief Client Experience Officer | Revenue Growth | Market Expansion | Product Innovation | M&A | Compliance | Startups & Scale-Ups | Passionate About Healthcare.
What is Elif Eracar's email address?
Elif Eracar's email address is el****@****ine.com
What is Elif Eracar's direct phone number?
Elif Eracar's direct phone number is +161741*****
What schools did Elif Eracar attend?
Elif Eracar attended Northeastern University, Northeastern University, Northeastern University.
What skills is Elif Eracar known for?
Elif Eracar has skills like Product Management, Professional Services, Management, Leadership, Vendor Management, Software Development, Project Management, Enterprise Software, Executive Management, Integration, Sdlc, Process Improvement.
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