Elif I. Email & Phone Number

* Web & Mobile Banking of Garanti BBVA Turkey and Romania * Working with Agile-Scrum discipline * Working as a scrum master for over 2 years* Excellent knowledge of Visio, Jira and Confluence* Domain responsible of payments, money transfers and credit cards* Worked as Turkey Product Owner and Business Analyst in a “Mobile to web” project that ran simultaneously in 6 countries of BBVA Banks for 8 months * Played a critical role in transforming former native Romania Mobile App to web based app. After this transformation, app size was reduced by 40% for IOS and Android platforms * Led the 2 year project of designing a new ATM experience for Romania ATMs based on a flat design approach. With this new experience, customer satisfaction increased by 30% in surveys * Initiated internal Analyst Onboarding programme to help junior analysts* Create user stories in Miro, prototypes in Balsamiq or Marvel, workflows in Visio, test scenarios with UFT and acceptance criteria for new product functionalities * Constant maintenance and prioritization of product backlog with Product Owner* Optimization on banking transactions with data-driven insights* Support and consult the team during the development cycle* Create dashboards in Splunk to share KPIs and improve observation of products in mobile applications* Benchmarking and investigate new products or tools to meet the stakeholder requirements in a more efficient way* Conduct internal product training and workshops for API design and documentation * Mentoring junior and senior analysts by sharing knowledge of best practices, standards and experienceTechnical Skills#Microsoft Visio #Jira #Confluence#SOAP UI #Postman#JSON & YAML#Axure #Oracle SQL Developer #HP Unified Testing Tool (UFT)#Tableau #Adobe Analytics

Türkiye

* Participated as Business Analyst within the Paperwork migration project which aims to create paperwork processes (zoning permit process) on digital platforms for municipalities in Istanbul.* Conducted interviews with key business users to collect information on business processes and user requirements* Created analysis and Software Requirements Specification (SRS) documents for municipality website* Created workflow diagrams with Visio, BPMN diagrams* Performed functional tests and User Acceptance Tests of the project

Istanbul, Turkey

* Prepared an official report for the factory's purchase unit * Investigated the methods used in purchase unit (Lean 6 Sigma and 5S)* Analyzed the technical purchase process for production lines* Applied employee performance evaluation methods based on purchase process on SAP* Implemented the weekly performance evaluation report on Excel with Macros

Istanbul, Turkey

* Analyzed the fabric, textile and offset labels production line and production methods* Found out order planning techniques of the production line on Oracle