Service Manager Infrastructure Ti
Current
Aug 2024 - Present
AeroLeads people directory · profile
Raquel Rios Email & Phone Number
Service Manager
at
Exolum
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Manager
Location
Greater Madrid Metropolitan Area, Spain, Spain
Company size
Who is Raquel Rios? Overview
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Quick answer
Raquel Rios is listed as Service Manager at Exolum, a company with 4 employees, based in Greater Madrid Metropolitan Area, Spain, Spain. AeroLeads shows a matched LinkedIn profile for Raquel Rios.
Raquel Rios previously worked as Service Manager Infrastructure TI at Exolum and Jefe de Operaciones TI at Engie Perú. Raquel Rios holds Gestion De Procesos from Eada Business School.
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Exolum
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Profile bio
About Raquel Rios
IT Professional with experience of 10+ years, experienced in Information Systems, infrastructure and IT Project Management.Prepared to learn new technologies and motivated to take challenges. I consider myself a professional responsible and able to achieving the objectives of the company
Current workplace
Raquel Rios's current company
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Exolum
12 roles
Raquel Rios work experience
A career timeline built from the work history available for this profile.
Jefe De Operaciones Ti
Gestión de operaciones IT para las plantas hidroeléctricas, Solar y Eólica, supervisando los servicios de soporte a usuarios, redes y telecomunicaciones y servidores Cloud..Gestión de proyectos y adopción digital entre Sudamérica y Francia.Gestión del servicio de Mesa de ayuda Help Desk, Servicio Impresión, Redes IT/OT y Ciberseguridad velando por el.
Jan 2024 - Apr 2024
It & App Latam Support Head
Manager de las área de TI para México, Colombia y Perú. Estandarización de los procesos Tecnológicos, Gestión de Incidencias y Requerimientos de cada geografía. Administración del Presupuesto, Contratos y Control de Activos de los países LATAM.Seguimiento y Control de Procesos Operativos, Seguridad de la Información a nivel LATAM, Auditorías Internas y a.
Mar 2023 - Dec 2023
Especialista De Tecnologias De Agencias
Responsable del cumplimiento de SLA de estabilidad operativa liderando planes de acción para la atención de las incidencias.Administro los recursos de hardware y software de la red de agencias, políticas y estándares tecnológicas de agencias en coordinación con las diversas áreas del banco.Administración de Plataforma VDI Azure, diseño de soluciones y.
Sep 2021 - Jan 2023
System Administrator Specialist
Banking Sector Project: Part of the Security team that performs updates and corrections on Banco BCP's Wintel, Linux and WME platforms. Virtual Platform and Cloud Administration of Development, Certification and Production environments.
May 2020 - Sep 2021
Responsable De Microinformática
Responsible for the team Microinformatica of Enel Peru. Processes aligned to the Marco ITIL Financial Management – OPEX and CAPEX for the execution of Global and Local Projects. Supplier management - administration of Printing Service, Licensing, Telephony, Computer Assets contracts. Service Level Management (SLA) aligned to Enel's Global framework..
Jul 2018 - Dec 2019
Analista De Procesos Ti ( Scotiabank)
Management of Operational Processes of the Operations and IT Infrastructure Management aligned to ITIL.Propose and implement improvement plans and control the SLA of the service.Accompaniment of Asset Management, Configuration, Capacity, Planning and Demand of the Countries (El Salvador, Costa Rica, Chile, Colombia, Panama, Uruguay, Peru),Implementation of.
Jan 2017 - Mar 2018
Gestor De Calidad Y Servicios Ti
Proposals and implementation improvement opportunities.Operations Processes and Continuous improvement aligned to ITILPropose improvement plans for incidents not achieving their levels of services and validate service with owners.Advise and provide direction on IT governance processes seeking to gain efficiencies,Manage Indicators Report, management SLA.
Mar 2016 - Dec 2016
Senior System Engineer
Windows Process Management Platform client Homeaway (USA).Responsible for the engineering team composed of the Windows and Linux teams,Management, resolution and tracking of impact, maintenance, and IT projects.Responsible for the validation and implementation of procedures and improvements in the management of BPO.Responsible for the development, planning.
Oct 2014 - Jan 2016
System Engineer
Configure and manage perimeter security system – Linux and Windows.Manage data networks for 5 headquarters.Monitoring the Business application using open source solution – Zabbix.Establish Security controls and Security Policy.System Project management.Manage and configure Mail Server, Active Directory, Terminal Servers, FTP Manage System of.
Nov 2013 - Sep 2014
Network & System Administrator
Platform Management Americas Peru and El Salvador (Systems and network) – WindowsAdministration of company backups, with Veeam, Networker Infrastructure Projects from Peru (Team Peru- France) Manage the Virtual Infrastructure using VMware and Hp solutions: Vcenter, and HP ESXservers Policies for the use of the computer system and network Improve, manage.
Jan 2011 - Oct 2013
Associate System Engineer
Knowledge of Operating Systems: Windows Server 2003, 2008, XP, 7, Linux. Programs Analysis and Diagnosis of PC's. Performing preventive and corrective maintenance Networking for offices, laboratories of the institution. Implementation structured cabling and fiber optic Systems management through remote access. Installation and configuration of OS, such as.
Nov 2009 - Dec 2010
Team & coworkers
Colleagues at Exolum
Other employees you can reach at exolum.com. View company contacts for 4 employees →
PR
Paul Richmond
Colleague at ExolumRedcar, England, United Kingdom, United Kingdom
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MH
Martin Haslam
Colleague at ExolumUnited Kingdom, United Kingdom
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HA
Halima Achab Touil
Colleague at ExolumSpain, Spain
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JA
Julián Aboitiz Castagnoli
Colleague at ExolumMadrid, Community Of Madrid, Spain, Spain
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HG
Héctor González
Colleague at ExolumGreater Bilbao Metropolitan Area, Spain
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LG
Luis Gómez Padrino
Colleague at ExolumGreater Madrid Metropolitan Area, Spain
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CM
Caroline Mitchelle Hurtado Villasis
Colleague at ExolumPeru, Peru
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AW
Andy Wade
Colleague at ExolumDoncaster, England, United Kingdom, United Kingdom
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IG
Irene Guzmán Martínez
Colleague at ExolumSpain, Spain
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CP
Celia Pereiro Pérez
Colleague at ExolumAlcalá De Henares, Community Of Madrid, Spain, Spain
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Paul Richmond
Colleague at ExolumRedcar, England, United Kingdom, United Kingdom
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MH
Martin Haslam
Colleague at ExolumUnited Kingdom, United Kingdom
View →
HA
Halima Achab Touil
Colleague at ExolumSpain, Spain
View →
JA
Julián Aboitiz Castagnoli
Colleague at ExolumMadrid, Community Of Madrid, Spain, Spain
View →
HG
Héctor González
Colleague at ExolumGreater Bilbao Metropolitan Area, Spain
View →
LG
Luis Gómez Padrino
Colleague at ExolumGreater Madrid Metropolitan Area, Spain
View →
CM
Caroline Mitchelle Hurtado Villasis
Colleague at ExolumPeru, Peru
View →
AW
Andy Wade
Colleague at ExolumDoncaster, England, United Kingdom, United Kingdom
View →
IG
Irene Guzmán Martínez
Colleague at ExolumSpain, Spain
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CP
Celia Pereiro Pérez
Colleague at ExolumAlcalá De Henares, Community Of Madrid, Spain, Spain
View →
7 education records
Raquel Rios education
Gestion De Procesos
Diplomatura Internacional En Gestión De Procesos, Diplomatura En Gestion De Procesos
Certificacion Itil, Tecnología De La Información
Training For Hosting And System Operations, System Engineer
Homeaway Inc - Austin (Texas)
Training Network And System Standard, Tecnología De La Información
Lacoste ( Troyes - Paris)
Especializacion Vmware 4.0, Specialist
Licencias Online
Bachiller En Ingeniería Electronica
FAQ
Frequently asked questions about Raquel Rios
Quick answers generated from the profile data available on this page.
What company does Raquel Rios work for?
Raquel Rios works for Exolum.
What is Raquel Rios's role at Exolum?
Raquel Rios is listed as Service Manager at Exolum.
Where is Raquel Rios based?
Raquel Rios is based in Greater Madrid Metropolitan Area, Spain, Spain while working with Exolum.
What companies has Raquel Rios worked for?
Raquel Rios has worked for Exolum, Engie Perú, Bluetab América, An Ibm Company, Mibanco, and Kyndryl.
Who are Raquel Rios's colleagues at Exolum?
Raquel Rios's colleagues at Exolum include Paul Richmond, Martin Haslam, Halima Achab Touil, Julián Aboitiz Castagnoli, and Héctor González.
How can I contact Raquel Rios?
You can use AeroLeads to view verified contact signals for Raquel Rios at Exolum, including work email, phone, and LinkedIn data when available.
What schools did Raquel Rios attend?
Raquel Rios holds Gestion De Procesos from Eada Business School.
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