Elif Gerek Email & Phone Number

Spain

- Supported coordinators in hosting the European Ecovillage Gathering for 800 participants, contributing to the smooth execution of the event.- Led the development and management of the Gathering's program, including the selection and scheduling of over 100 workshops. Coordinated with workshop leaders and ensured logistical alignment with participants and venue.- Assisted coordinators of European Solidarity Corps (ESC) volunteers and additional gathering components, such as the Expo, Community Resource Circle, and Meet the Ecovillages.- Supported keynote speakers in integrating them into the program flow.- Held space to introduce GEN Europe and facilitated outreach to new stakeholders, fostering connections and expanding the network's reach.- Managed communication between various event stakeholders, including volunteers, participants, and coordinators.- Contributed to reporting, fundraising strategies, and collaboration development with partner organizations.

My main role as Community Manager is to keep participants engaged with the program and make sure that they stay motivated for two projects.

School of Holistic Life Aka HOLIST is a community-based project across generations where ancient wisdom meets art, science, and technology.⌾ I was responsible for coordinating various sub-project working groups and ensuring their alignment with the project's overall goals. This involved organizing and documenting online meetings, implementing decisions, creating necessary content, researching relevant topics, and overseeing sub-projects. Additionally, I facilitated communication with community members, provided support, answered queries, documented their contributions, and enhanced community interaction through event suggestions and online engagement, all aimed at fulfilling the project's requirements and fostering a collaborative environment.✔︎ This experience as a Project Coordinator provided me with a diverse skill set including project management, communication, research, problem-solving, documentation, community engagement, event planning, and adaptability.

👩🏻‍🎓 I am a formally certified and trained voice-over artist in the Turkish & English languages. 🎙️dubbed over +450 movies🎙️performed voice-overs for movies, commercials, 🎙️lend my voice to animations, dubbed foreign language films.

Leiden, South Holland, Netherlands

🟢 I have experienced the Erasmus for Young Entrepreneurs program at yEUth while initiating, planning, executing the Erasmus projects for young empowerment.🟢 During my program at yEUth, seizing the opportunities for development and expanding the network of yEUth were my primary responsibilities.🟢The project management position has enhanced my capability of working with a team, co-creating, handling challenging situations and reporting.🟢 had the responsibility of recruiting participants and monitoring their process, supporting them and managing reimbursements for each project I managed.

Amsterdam, North Holland, Netherlands

As an intern at wegozero I dive deeper into the topic of a circular economy by putting zero waste practices into action. 🟡 Researched b2c relationships with a strong focus on customer relationship management 🟠 Responsible for social media management & community engagement 🔵 Started a database for a zero waste library 🟣 Enriched the collaborations and client network 🟢 Led and developed the zero waste maps project in Athens with the founder 🟤 Developed a coaching method on zero-waste living and had 3 testimonial clients

Athens /Greece

✔️I further developed my expertise in customer management at Teleperformance and got trained in GDPR policies. ☞Teleperformance connects the giants like Apple, Netflix, Google or Facebook with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions.I have been working on two main projects:📞 Apple - After Sales Department, July 2020 - January 2021🔹Providing solution-orientated services🔹Ensuring customer's are having a great experience with Apple products🔹Keeping customer privacy and information safe regarding GDPR policies🔹I have reached the monthly targets successfully🔹Handled over 80 customers daily📞 Netflix - October 2019- July 2020🔹Representing the brand identity regarding company values🔹Answering customer questions and handling complaints🔹Handled over 80 customers daily

Balikesir, Turkey

➙ Through my previous customer service experience, I was able to build up a customer service management sector for Tatilbank. 🔸Established new system in order to improve employee success and create an institutional and systematic order🔸Used commercial awareness skill in order to understand over 180 clients requests and determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs, and accommodations🔸Dealt with occurring travel problems, complaints, or refunds for over 180 clients' satisfaction monthly.🔸Supervised and monitored the work of 2 other employees

Colorado Springs, Colorado Area

➔ I was responsible in the field of customer service and improved customer satisfaction. 🔹 Maintained clear, organized environment for over 12 workers positive language and listening skills in order to understand customer needs🔹 Took care of over 350 customers’ requests each day🔹 Memorized over 150 products with prices in order to answer questions on time and provide good service🌎I have been trained in different companies such as;📍 Hotel Terra/ WY-US📍 Mangy Moose / WY-US📍 Mellow Mushroom /TN-US📍 Montana’s /CO –US📍 Ritz Carlton / CO -US

Ankara, Turkey

🖋 As an international education consultant for YERO I was responsible for the coordination of work & travel programs. 🔊Introduced cultural exchange programs, language courses, master and certificate programs opportunities in detail to over 1000 people each year.🗺Developed strategic partnerships in Australia, USA and Malta 🖊️ Established new agreements on international levels 🗺 Travel +20 states in USA for traveling and business purposes

Knoxville, Tennessee Area

At Ober Gatlinburg, Inc. I improved my customer relationship management skills. 🔹 Conducted over 150 transactions on average daily🔹 Counted money in cash drawers without margin of error🔹 Opened and closed register daily