Change Manager (Global Process Owner)
Current• Provided ongoing support to Merchandising, Allocation, and Planning (MAP) teams on the Board tools (Planning Platform), troubleshooting user issues and advising the solutions.• Managed the assessment of change requests to develop and maintain Board tools with their development team, ensuring continued global alignment.• Monitored MAP teams to ensure adherence to processes required in the tools and best practices.• Supported the development of existing and new processes to improve operational efficiency.• Created and maintained training materials for Board tools.• Conducted ongoing training within the MAP teams on a quarterly basis.• Contributed to solution design and testing of learning environments.• Understood market processes, business calendars, and critical path activities and ensured best practices are followed in the system.• Managed functional boards with key stakeholders, presenting and facilitating change requests and addressing open business questions.