Thomas Shaffer Email & Phone Number

Noblesville, IN, US

Fishers, Indiana, US

Indianapolis, Indiana, US

Direct, mentor, and build a team of fourteen technical, client-centric individuals through the use of ITIL best practices to ensure an efficient service desk. Streamline strategic and tactical business goals of 60 organizations with IT requirements to build robust, cloud-first systems that allow the organization to be flexible and mobile. This includes.

Indianapolis, Indiana, US

Managed internal portfolio finances, encompassing leading monthly meetings with Resultant Finance team, forecasting net new projects for account, envisioning ideas from conception to signed SOW, and ensuring collaboration of stakeholders in whole process. Assessed client's company, organizational structure, KPIs/OKRs, strategy, technical capital, HR, and.

Indianapolis, Indiana, US

In my former role, I provided assigned operational and project commitments to customers according to requirements of Technology Manager as well as coordinated with full client team. I also updated and maintained phone systems, including Cisco, Avaya, VOIP, and Digital. I was in charge of a client's major internal systems, such as email and file sharing. I.

Indianapolis, Indiana, US

As a Support Specialist, I supported critical infrastructure, such as servers, networking, and cloud environments. I efficiently guided clients and colleagues on hardware and software. I delivered support in managing Microsoft, Dell, and HP technologies. In addition to this, I established and fostered professional relationships with vendors to provide.

Chicago, IL, US

Here in this role, I directed IT for university's Indianapolis campus for offering services to 300+ students and 20+ faculty/staff members. I planned and managed annual budget in collaboration with campus administration. I actively oversaw activities of student workers and IT peers at associate level. I developed user-friendly documentation on IT rules.

Anderson, IN, US

ITERS and ECERS is an evaluation system that assess process quality in an early childhood or school age care group.Responsibilities & Achievements:- Planned and executed a plan with my peers and early childhood professor to gather ITERS and ECERS data on five different day cares. This data was compiled into a database by myself for the ITERS and ECERS.

Anderson, IN, US

Anderson University is an institute of higher learning and Christian development.Responsibilities & Achievements- Create a free Help Desk ticket system through Gmail that could be used by faculty, staff, and students from anywhere on or off the campus. The ticket system replaced the outdated system of customers calling, emailing, and/or coming into IT.