End User Computing Engineer Iii
CurrentEND USER COMPUTING ENGINEER III (March 2018 - Present)END USER COMPUTING ENGINEER II (April 2015 - March 2018)SME for BMC Client Management• Design, Planning, and Implementation of Testing and Production Environment.• Asset Management and Reporting.• Compliance Management.• Develop, Test and Maintain Scripts to Automate Tasks and Processes.• Develop, Test, and Deploy software update packages to end user computers, coordinating with support teams.SME for Microsoft Deployment Toolkit• Design, Planning, and Implementation of Testing and Production Environment.• Standardize Operating Systems and Applications.• Automate and Streamline Imaging Process.• Scheduled Capture of used Operating Systems with latest Patches and Updates.• Dynamically Handle Drivers for different hardware and models.END USER COMPUTING ENGINEER I (September 2013 - April 2015)• Responsible for the selection, standardization and management toolsets of Fidelis’ desktop, laptop, tablet and mobile technologies. • Serve as the bridge between the back office infrastructure teams and desktop support, ensuring an optimized workspace for the end user. • Be responsible for providing 3rd tier support for the Release Management and Desktop Support teams.NETWORK AND TELECOM SPECIALIST (May 2011 - September 2013)• Provide Help Desk, Video, Network and Telecommunications Support.• Oversee and monitor daily activities to ensure that are aligned with company standards. • Maintain and troubleshoot VOIP and Video IP connectivity and functionality. • Create, modify and troubleshoot phone and voicemail extension/agents for proper day to day operations. • As needed, worked with Witness and ECAs Server to ensure calls are being recorder and reported.• Successfully work with Vendors to upgrade or troubleshoot Network/Phone equipment and servers as needed.
