•Aid senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.•Examine quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.•Implement policies and standard operating procedures and managed quality, customer service and logistics.•Recruit, hire and train members on application of projects, customer relations and customer service.•Develop initiatives for process improvement and review and assess ongoing operations.•Oversee financial management, budget management, accounting and payroll activities.•Improve morale and management communication by creating employee recognition and reward practices.

•Developed project plans covering goals, resources required and schedules.•Strengthened operational and team management practices to optimize project development and oversight.•Assigned work and monitored performance of project personnel.•Proposed or approved modifications to project plans.•Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.•Allocated resources related to staff, materials and budgetary allowances.

•Organize multiple vendor projects at a time while completing them promptly through daily tasks, resolving complex problems quickly, and encouraging best practices with our customers •Proficient in reading and analyzing EDI, XML, and application data for customers to ensure their data meets trading partner requirements•Communicate essential and specific information consistently with vendors, third party consultants as well as other internal teams pertinent to the project to generate results•Provide a consistent and positive customer experience for our vendors through their implementation phase by gaining an understanding of their business and installing the best solution

•Manage internal training's for analysts in Customer Operations designed to help them in their current roles to grow in knowledge and understanding of SPS systems, tools, processes, and operations, increasing efficiency and productivity•Redesigned the Customer Operations Internal Training manual by adding additional material as well as updating the format to communicate clearly and effectively to Customer Operations analysts on SPS systems, tool, and fundamentals used in their positions•Restructured new hire training for Integrated Services by updating training's, adding training's, and providing structure for shadowing to decrease the ramp time for new hire analysts•Created the internal training Confluence page to communicate training's, processes, presentations, and documents across all of SPS Commerce that can be utilized by teams and departments across the organization

•Established processes, documentation, and process improvements for File Integrations most extensive account UPS to streamline support•Mentor and trained new analysts within the department on different File Integration processes, case resolution, and how to communicate with our customers•Demonstrates extensive knowledge and understanding of Customer Operations tools; DC4, Minivan, FTP, Blade, Pre Prod, Ad hoc, TPI, SQL, Tracker, Salesforce, Knowledgebase, Jira, Confluence, Office365, SharePoint, SVN, XD, Matrices and EDI specifications•Provide leadership on the team in resolving escalated issues and coaching

•Lead new hires in training and development by teaching them systems, processes, and methods of communication to utilize within their role in meeting desired business results and customer satisfaction •Work together with multiple departments across corporate, services, stores, leadership, and vendors to achieve the highest level of customer satisfaction•Analyze and problem solve complex situations from end to end to ensure company sales•Work on various projects across Enterprise Customer Care (ECC) to assist and help improve processes and procedures

•Operational leader of Target's business retail store focusing on business results for the store and district to excel in business expectations•Hired, trained, managed, and developed a team of 25 employees including hiring responsibilities, performance reviews, and performance management within the department to ensure the team has a clear understanding of their expectations and performance goals•Built good rapport with business partners across the district by assisting them in the set up of their new store by focusing on inventory organization•Oversaw inventory maintenance and improvements for accuracy as well as implemented process improvements to increase sales