Elijah Adigun Email & Phone Number

I would like to share a glimpse of my professional journey as an IT service analyst. With several years of dedicated experience , I have had the privilege of witnessing and contributing to its evolution.My expertise lies in effectively bridging the gap between complex technical solutions and end-users' needs. Over the years, I have developed a comprehensive understanding of various IT systems, networks, and software applications. This knowledge has empowered me to diagnose and resolve issues swiftly, ensuring minimal downtime and maximum user satisfaction.One of the most rewarding aspects of my career has been achieving tangible results. I take pride in my ability to optimize IT services, streamline processes, and enhance operational efficiency. These achievements have not only saved valuable resources but have also contributed to the overall success of the organizations I've had the privilege to work with.In my previous roles, I have successfully coordinated IT service requests, managed service desks, and collaborated with cross-functional teams to deliver exceptional support. My commitment to continuous improvement and staying updated with industry trends has allowed me to adapt and excel in this ever-evolving field.As I look forward to new challenges and opportunities, I remain dedicated to providing top-notch IT service analysis, leveraging my experience and skills to drive positive outcomes for both clients and organizations.

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  Information Technology System Analyst

  Iteco Ltd.

  Nov 2017 - Present - Nigeria

  • Troubleshooting and resolving the user’s computer system fault.• Provide 1st level Network Support (Network Patching)• Individual UPS support. • Provide Digital Signage support.• Audio conferencing support.• Provide support for the following collaborating tools VC, client Lync and Skype for business.• Carry out End Points cable management.• Collaboration with third-party vendors for on-site hardware support activities.• Standby VIP & Executive support service.• Deploy approved images to client computers.• Deploy approved Software to client systems.• First-line Windows Operating system support service• Carry out Clients’ system data recovery.• FTP/Mail broadcast support• Carry out Clients’ system data backup activities.• Resolve user profiles on Desktops and Laptops.• Carry out Quota, folder, and print account management• Provide User Telecom Mobile device support- A satellite phone, VHF radio • Provide User Telecom Mixed device support- IP Phones. Hotlines