Maintain a professional and courteous attitude when interacting with patients, visitors, and staff• Adhere to hospital policies and regulations related to environmental services and infection control• Dispose of waste and biomedical materials properly, following hospital policies and regulations• Perform routine cleaning tasks such as mopping, sweeping, dusting, and vacuuming• Clean and sanitize patient rooms, including beds, bathrooms, and common areas, according to established procedures• Restock supplies, such as soap, paper towels, and toilet paper, in designated areas.• Ensured compliance with safety regulations, including proper use of chemicals and personal protective equipment.

Handled customer inquiries, payments and service requests.• Sustained team performance levels and work quality with effective training skills and ongoing monitoring strategies.• Answered inbound calls to handle various concerns, set appointments and close sales.• Pitched in to answer phones and handle administrative tasks during employee absences.• Filed important documents both electronically and physically in organized manner.• Assisted with onboarding process for new employees by providing orientation materials.• Prepared outgoing mail and packages for shipment through various carriers.• Upheld sound financial practices, including determining current financial status and verifying insurance.• Greeted and assisted visitors upon arrival at front desk.• Handled high volume of calls with multi-line system, transferring callers, taking messages and remotely handling diverse problems.• Handled sensitive information with discretion while maintaining confidentiality standards.• Generated reports related to budgeting or financial data for review by senior staff members.• Created and maintained databases used by multiple office members.

Managed hazardous material by following OSHA protocols and arranged for proper remediation.• Attended regular training sessions to stay updated on industry best practices and safety regulations.• Followed established safety precautions when mixing chemicals and using equipment.• Removed soiled sheets and towels to replace with fresh linens.• Completed pre-cleaning tasks to prepare rooms for deep cleans.• Moved furniture to carry out deep cleans.• Completed cleaning duties on time and according to schedule.• Disinfected high-touch surfaces frequently to minimize risk of illness transmission.

Process payments for cable services, internet and home phone lines• Provided outstanding customer service and displayed patience while also assisting and troubleshooting devices.• Met weekly billing and collections quotas by diligently pursuing payments.• Tracked outstanding balances and initiated collections efforts for delinquent accounts.• Posted payments, reconciled invoices and created billing statements.• Analyzed billing data to identify trends and areas for improvement.