Elijah Engram Email & Phone Number

Las Vegas Metropolitan Area

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Las Vegas, Nevada Area

Hollywood, Florida

Hollywood, Florida

- Ensuring outstanding customer care at all times.- Maintaining a friendly, cheerful and courteous demeanor at all times.- Courteously and accurately answering inquiries from potential guests and accepts hotel reservations. - Responding to telephone and in-person inquiries regarding reservations, hotel information and owner / guest concerns.- Using suggestive selling techniques to sell room nights, increase occupancy and revenue.- Supervising daily shift process ensuring all team members adhere to standard operating procedures.- Training, directing the work of, resolve issues/problems and coaching and counseling the front desk team members to ensure a quality operation.- Resolving customer issues, complaints, problems in a quick, efficient manner while maintaining a high level of customer satisfaction and quality service.- Allocating rooms to expected arrivals after checking the guests preferences and special requests.- Building strong relationships and liaise with all other department's especially housekeeping, engineering, reservations, etc.- Operating the call center equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.- Cross checking all billing instructions are correctly updated. - Controlling cash transactions at the front desk and maintaining complete responsibility for personal bank as specified by hotel bank agreement policy.- Supervising the operations of the front desk to ensure an optimal level of service and hospitality is provided to the owners / guests.- Performing other duties as assigned, requested or deemed necessary by management.- Ensuring safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.- Assisting all departments in servicing the guests during high volume periods.- Taking the responsibility in the absence of the Assistant Front Office Manger & Front Office Manager.

Las Vegas, Nevada Area

- Welcoming, greeting, interacting, and assisting guests in a professional manner.- Providing excellent service within the property’s service standards and brand attributes.- Exhibiting a professional demeanor and willingness to assist all guests whenever possible.- Answering property questions; provide accurate information regarding suites, restaurants, Grazie, casino events, promotions, and property directions.- Contributing to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.- Responding to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.- Meeting the demands of a fast-paced environment by using good judgment and the ability to multitask.- Ensuring the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with hotel policies.- Completing all duties in accordance with property standards and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property.- Registering and assigning suites to guests.- Proactively providing quotes for suite(s) rates and up-sell to the guest.- Verifying correct charges and credits are posted to the corresponding guest folio.- Collecting all required guest profile information during check-in process.- Collecting payment for charges on the guest folio.- Ensuring all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.- Resolving guest complaints within scope of authority, otherwise referring matters to Front Desk management.

Greater Boston Area

- Responsible for the handling of a wide variety of situations and conflicts involving the clerical and administrative function of the office.- Prioritized inquiries and requests while troubleshooting conflicts with little guidance; made judgments and recommendations to ensure smooth day-to-day engagements.- Responsible for confidential and time sensitive material and uses a high degree of discretion.- Prepared routine and advanced correspondence including letters, memoranda and reports. Wrote error-free, eloquent emails and letters.- Responsible for the department-wide ordering of office supplies.- Responsible for reconciling credit card expense reports monthly in Info Expense Management.- Provided sophisticated calendar management.- Managed incoming calls, and prioritizes phone messages, emails and mail. Handled all calls and visitors with grace, sophistication and professionalism.- Acted as a liaison to other departments across the organization.

Henderson, Nevada

- Planned, promoted, developed, implemented, supervised and evaluated activities, rentals, and events for assigned area.- Assisted with front desk responsibilities including, registration, booking for programs and facilities, equipment check-out and cash handling.- Kept inventory and maintains equipment for assigned programs.- Set up/take down for programs; standing as needed.- Planned, organized, implemented and oversaw all programs, activities and daily operations of assigned area. Updates schedules as needed.- Interacted with public and staff on a daily basis; responds to inquiries, addresses complaints, grievances, emergency issues; assists patrons as needed.- Recruited, trained, supervised and evaluated assigned staff such as: recreation staff, contractors, and volunteers.- Responsible for contract payroll.- Conducted tours of rental facilities and other areas within assigned area.- Coordinated and communicates with park users and renters.- Served as liaison and works with community organizations and volunteer associations concerning current, proposed and future utilization, development, improvement and expansion of the City's programs, services and activities.- Enforced adherence to safety and behavioral rules; performs CPR/First Aid as required.

Ba Of Communication Studies, Communication And Media Studies, 3.5 Gpa

Activities and Societies: Interior Architecture & Design Minor Degree

Interior Design, A+