• Develop, maintain, and enhance Salesforce and SKUiD quality code that is simple, consistently reliable, documented, scalable, and measurable under IT policies and guideline methodologies to ensure coding standards and create greater efficiency.• Basic experience with application, design, and implementation of JavaScript, Salesforce Lightning, Visualforce, Apex, Java and other technologies to build customized solutions that support critical business functions.• Applied and basic experience with databases, Salesforce Data Loader and Excel functionality and ability to execute data migration and data loading into and from Salesforce. • Standard with development tools such as VSCode & GIT.• Evaluate and understand business requirements; determine and implement solutions inside the Salesforce construct.• Analyze and fix basic to moderate software problems during development, deployment, and support.• Analyze and provide options for enhancement-based business requests or IT identified and assigned cases.• Provide technology operational support as new systems/platforms are rolled out to the enterprise.• Develop and collaborate with the Quality Assurance Analyst to insure build compliance, quality assurance, and business stakeholder sign-off and approval for builds to be implemented into Production.

Technical Support Specialist III • Support NCF’s information technology infrastructure for internal and external users• Quickly identify and resolve issues involving business applications• Assuming responsibility for ensuring all issues are resolved by monitoring request status from inception to resolution• Maintain working knowledge of information systems deployed within the NCF environment• Work with users to diagnose and repair hardware and application errors• Participate in team efforts to optimize support operations, including revision and expansion of knowledge base• Provide status reports o Director of Information Technology on a weekly basis• Advanced skills managing Office 365 using PowerShell.• Deep knowledge of Microsoft Exchange and it’s interaction with Active Directory.• Experience with Azure AD user management both for Office 365• Support of Office 365 mobile applications.• Exchange Administrator• Global Administrator• User Management Administrator • SharePoint Administrator• Compliance Administrator• Skype for Business Administrator• Service AdministratorCRM (SalesForce)/ERP (iPhiCore)• Learn the detailed function of the CRM/ERP system and ensure that high-quality standards are maintained for all customer interactions and issue resolutions.• Analyze customer reported information to identify problems and concerns.• Perform problem research and testing when necessary.• Deliver high quality and timely resolutions to problems.• Initiate follow-up to other service areas when appropriate.• Apply in-depth knowledge of technology and software to piece together root issues when user requests are unclear, take consideration of all provided information, and request missing information where applicable• Act as a liaison between NCF and end-users and vendor organization(s)• Work with vendors to ensure timely resolution of issues

• Serve as a point of authority as a Premier Support Engineer will engage the customer alongside Technical Account Managers and Microsoft Engineering staff. • Manage a network of Escalation Resources, Databases, and Historic Support Requests. • Track, document, and gather FAQ/knowledge base content from existing ticketing systems, incident management portals, and other Microsoft sources. • Complete product and technical fluency within Administration, Hybrid Environments (Skype, SharePoint, Exchange), • Azure Utilities, Azure AD Connect, PowerShell, and SharePoint based applications. • Creating business cases for new tool functionality, content to be organized and presented by the Premier Support Manager. • Demonstrated experience in administration of Microsoft Office 365 workloads (Exchange Online, SharePoint Online, Skype for Business, Yammer, OneDrive for Business), including DNS requirements and user mastery scenarios. • Strong understanding of Office 365 migration options per workload (e.g. Exchange migration, SharePoint Online migration). • Office Suite planning, deployment, and management in an enterprise environment (including Project, Visio installation and Office for Mac).• Comprehensive understanding of Mail Flow in complex environments. • Desktop administration experience, with a focus on identity, group policy, and mass deployment. • Communicate simply, effectively, and with authority in technical and non-technical dialects dependent on your audience. • Server & network administration experience (Windows and/or Linux). • Excellent knowledge and troubleshooting experience in supporting legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, etc.), as well as modern Office suites, including deployment and migrations.

AT&T Mobility Solution Services Application Service Desk for Mobile Device Management provides support, training, maintenance and configuration for three different MDM platforms (Airwatch, Mobile Iron and Toggle).•MDM Consulting and Remote Administration (Console Management: Move, Add, Change, Delete)•Ticket Management (Open, Update, Track, Route, Close)•Advanced troubleshooting, isolation and resolution •Troubleshoot Device – configuration and enrollment•Troubleshoot MDM platform availability and server internetworking issues.•Assistance with locating training documentation for MDM application. •Enhancement requests logged and communicated to vendor. •Single point of contact for escalation to Tier 3/4 Subject Matter Experts

AirWatch is the global leader and innovator in enterprise-grade Mobile Security, Mobile Device Management, Mobile Application Management, Mobile Email Management, and Mobile Content Management solutions designed to simplify mobility•Execute test plans and strategies while working with multiple development teams.•Completes major releases every month and upgrades for various mobile platform weekly.•Works with development teams through the design and test stages to ensure strict adherence to business requirements and to improve upon new and existing features where applicable.•Collaborate with Product Management to aggregate business requirements documents and build functional test plans.• Organizes and records detailed test results; provides reports and general visibility of results and project/task status.•Logs detailed and accurate defect reports and follows the defects through to resolution and closure.•Continually expands and refines systems documentation.•Drives and manages testing automation to increase testing efficiency and reliability.

•Network support for 3200 international locations •Hardware maintenance and configuration of 4200 devices •Management of 3000+ ISP/customer devices •Support for 275k daily user logins •Direct interface with ISP support and external hardware install technicians•Resolved 40% of vertical team issues over last quarter•Handle technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.•Exceed issue-resolution targets and achieve exemplary customer satisfaction scores, consistently scoring between 95% and 100% on all calls (outperforming average of 90%). •Tech of the Month September 2012

•End user tech support over phone and via email. •Handle 30+ technical/mission-critical calls daily and consistently met high service standards.•Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. •Equipment and telecom trouble shooting and configuration