Elijah Horton Email and Phone Number

• Manage customer engagement and interaction by carrying out the daily operational and 4-day forecast plan. • Provide customer support for requests from internal and external stakeholders, such as media events and terminal tours, military service member support and USO, SkyLink outages, and airline special events such as Snowball Express.• Prepare and maintain comprehensive activity logs and status reports to track daily operational activities.• Answer customers' questions and concerns, provide information for all DFW products to include Airport services, amenities, concessions, airlines, and kiosks.• Conducted regular inspections of terminal areas to ensure cleanliness, safety, and compliance with airport standards and regulations.• Managed queues at TSA checkpoints to maintain orderly and efficient passenger flow, reducing wait times and enhancing the overall travel experience.• Trained and mentored new hires in customer service protocols, airport procedures, and safety regulations, promoting a culture of excellence within the team.• Monitor, document, and report all issues to ensure custodial, maintenance, comfort, and ambiance standards are maintained within the terminals.

• Unload and process incoming merchandise.• Provided exceptional customer service by handling item pick-ups and returns efficiently.• Maintained a clean and safe work environment, ensuring equipment and work areas met safety standards and ensure compliance DOT regulations.

• Managed and organized records and files to ensure easy retrieval and compliance with established standards.• Scanned and indexed confidential documents, including transcripts and residency forms, maintaining data integrity and confidentiality.• Verified the accuracy of scanned documents, ensuring completeness and adherence to standards.• Delivered mail to multiple campus departments, ensuring timely and accurate distribution.

• Efficiently sorted and delivered mail and packages to residential and commercial addresses along established routes.• Maintained accurate records of deliveries, pickups, and customer interactions using USPS tracking systems.• Adhered to safety regulations and procedures, ensuring secure and timely handling of all mail items.• Managed route planning to optimize delivery efficiency and reduce transit times.• Conducted vehicle inspections and maintenance checks to ensure safe and reliable transportation.

• Monitored patients' heart rates, ensuring accurate and timely data collection.• Communicated patient heart rhythm abnormalities to nurses via red phone, ensuring rapid response and adherence to clinical protocols.• Assisted physical therapists with lifting and ambulating patients, providing support to ensure patient safety and comfort.• Prepared and maintained exercise equipment for patient use, ensuring cleanliness and readiness in accordance with hospital standards

While I was interning for BBVA Compass Bank, I helped with moving equipment and shadowed the Lead IT Specialist as he implemented a data center transition.