Customer Service Representative
Trinidad And Tobago
Responsible for assisting clients with cash and non-cash transactions through the bank's self-service options (ATM, Online Banking, Fast Deposit Services) and promoting/recommending other products and services that may suit each client's needs based on interactions by identifying and interpreting key phrases or language used, probing for further information and noting recurring trends or activities.Also semi-experienced as the first point of contact between the clients and staff… Show more Responsible for assisting clients with cash and non-cash transactions through the bank's self-service options (ATM, Online Banking, Fast Deposit Services) and promoting/recommending other products and services that may suit each client's needs based on interactions by identifying and interpreting key phrases or language used, probing for further information and noting recurring trends or activities.Also semi-experienced as the first point of contact between the clients and staff, responsible for de-escalation and client retention. Show less