• Connected several multimillion-dollar manufacturing equipment to existing infrastructure. • Purchased new products to improve business support, assets, and reporting.• Upgraded 300 businesses end computers to Windows 10.• Assisted with the conversion from Gmail to Office 365.• Guided team members through difficult tasks.• Supported several offsite and on-site locations in Australia, Britain, Canada, and America

• IT Lead over an 800-employee office. • SLA’s always at 98.9% exceeded quotas.• Conducted 15 end users a week end of life cycle for laptops with complete migration of user’s data, encryption, Outlook 2016, with upgrades to Windows 10. • Conducted monthly inventories and always had 100% accountability of assets. • Troubleshooting and configuring of Office 365 migration to Windows 10 with Office2016, OneDrive, connection to host.• Administrator for Symantec endpoint encryption.• Administrator for RSA Secure Tokens.• Troubleshooting of internal EY VPN errors for external and internal clients.

• Coordinated with multiple lines of business application, computer equipment, scanners, printers, and infrastructure equipment vendors.• Installed new software, hardware and patches utilizing helpful support, telephone, and remote management tools via Remote Desktop, join me, and N-Central to 560 end users.• Utilized Connect Wise trouble ticketing system to track, monitor, and escalate incoming tickets.• Conducted Patches to 25 servers, 350 computers and analyzed the performance of each to see upgrading requirements.• Coordinated and organized the storage of company-wide software and managed all licensing information for facility.• Installed and updated SSL certificates with Go Daddy web hosting services.• Conducted data recovery using software carbonite and crash plan.• Ensured tasks of critical escalation and projects assigned are always completed based on business needs.• Communicated with higher level System Administrators and end users to ensure all network, computer, and other IT related issues, be completed in a timely manner.• Assisted in writing policies and procedures and administering them to the users.• Created server machines on the ESXi host and managed the file, print, IIS, Cisco, KMS, and domain controllers.• Maintained over 18 servers off site and 12 on site through patching, data backups, data recovery, CPU usage, Data usage, and server cycle replacements.

• Over a year of IT Supervisor experience project managing new building construction of 800,000 ft. building.• Communicated status of any pending issues with IT GM Manager and General project manager to effectively resolve any open items.• Manage and set up all badge access software, camera software, IP phones, asset tracker.• Managed cameras on Honeywell software, badge access card system, NEC IP phones, 5 Server VM’s, HP SAN servers, IMB Blade servers, and company’s IT assets.• Analyzed inventory of computers, servers, software, toner, maintenance kits, labels printers, laser printers, RF equipment, wireless AP’s, antennas, and mobile computers.• Supervised the installation T1 lines, fiber runs, cooper lines end terminations for 66 and 110 blocks, patch panels, Cat6 lines, receptacles for IT equipment, data terminations, and installed Cisco switches, HP SAN’s, 240V 10,000V UPS systems, KVM switch, packet shapers, routers, and EXI blade server with 5 server VM’s.• Installed/configured/upgraded pre-approved per admin software/drivers by following and created documents for Jr. Techs. • Replaced failing 8MBDIMM in 128MB Blade server and insured no downtime by utilizing secondary VM server and placing main VM on maintenance mode and properly powering down.• Configured PCs, Monitors, printers, telephony, Laptops, Audio/Visual equipment, radio frequency (RF) and wireless devices for deployment within established timelines as per a well-established relationship with operations.• Conducted several interviews, for open IT positions, evaluating each candidate and selected best candidates for positions available.

• Section Leader for the Organizational help desk and Assistant Manager to the Chief Operating Officer.• On call 7x24x365, for all Departments of Defense networks, all systems administrations, software applications, power, printer, fax, end user computers, and all blackberry devices with the use of company cell phone and laptop (VPN tokens).• Organizational administrator to 560 users and over 300 computers.• Prioritize regularly several incoming emails, telephone calls and personal requests with no oversight.