• Spearheaded product strategy, setting clear goals and roadmaps that resulted in a 15% increase in product adoption and a 10% boost in customer engagement, ultimately increasing revenue by 5%.• Enhanced user engagement by 20% and improved customer retention by 10% by collaborating with engineering and UX/UI teams to develop innovative wireframes, prototypes, and builds.• Streamlined product development processes, reducing time-to-market by over 20% through efficient backlog refinement and feature prioritization, aligning with project team initiatives.• Translated complex business challenges into actionable user stories, leading to the development of three new app features that increased product growth and revenue by more than 10% in just four months.• Optimized product performance and user experience by leveraging data-driven insights, leading to a 15% increase in user retention and a 5% increase in revenue.• Conducted thorough user research and live testing, reducing product defects by 20% and enhancing user satisfaction by 15%.

Executive Assistant to ED Product & Tech, • Facilitated seamless team operations by leading scheduling and meeting planning, enhancing executive efficiency and prioritization across the organization.• Improved team productivity and collaboration by developing detailed itineraries, tracking deliverables, and alerting team members about impending deadlines.• Played a key role in onboarding new employees, ensuring a smooth transition and providing essential tools and resources for success.• Managed onsite office operations in collaboration with the operations manager, overseeing supplies and ensuring a safe and efficient work environment.

• Developed a streamlined system for stakeholder collaboration and action point follow-up, enhancing alignment and communication across departments.• Improved operational efficiency by tracking performance metrics and recommending actionable improvements, leading to optimized day-to-day operations.• Designed an inventory management system that maintained adequate stock levels while adhering to budget limitations, supporting finance and accounting coordination.• Enhanced employee onboarding and training processes, ensuring adherence to standard operating procedures (SOPs) and promoting a culture of continuous improvement.

Support Analyst, Whytecleon Limited (Outsourced to First Bank of Nigeria)• Created a reporting template that streamlined departmental reporting processes, increasing data accuracy by 20% and reducing dependency on individual contributors.• Developed a system for efficient data collection and analysis, enhancing the accuracy and timeliness of branch performance reports.• Designed a dashboard for tracking branch performance on customer requests, improving service delivery by 20% and boosting customer satisfaction.• Fostered a collaborative work environment by implementing a structured approach to email management, elevating the department to a top 5 ranking within the bank.

• Innovated a customer inquiry system that reduced the queue by 50% in the banking hall, improving service efficiency and customer experience.• Developed templates to expedite chequebook requests and statement printouts, decreasing customer wait times by 25% in the banking hall.• Enhanced card issuance processes, reducing customer wait times by 45% and improving delivery by 35%.• Streamlined information update procedures, decreasing wait times by 70% and boosting delivery by 50%.• Elevated customer satisfaction in account reactivation by 30%, leading to a 10% revenue increase for the branch.• Achieved a 40% increase in customer retention through a fast and agile account opening system, resulting in a 25% growth in the branch’s customer base.