Elijah Smith Email & Phone Number

Stratford

Summary of responsibilities Case officer assessing Approved Person and Appointed Representative applications within the SLA. Heavily extended my role by evaluating inefficiencies in the sales force system in the context of the FCA and customised the platform for our work. Consequently I developed strong expertise in my role as subject matter expert for.

• Responsibilities Monitoring high volume inboxes, maintaining a 2 day SLA. Distribution and processing of post. Filing of paper work ensuring clear records a kept and file room maintained. Processing of large quantities.
• Developed a process improvement that automated part of daily workload saving upwards of 10 hours a week.
• Key point of contact and providing assistance to a wide range of internal and external stakeholders though extensive knowledge and clear communication. I have also twice been named positively on external surveys.
• Assigned to corporate work to clear a substantial back log which was achieved swiftly while maintaining high quality of work. Also providing process improvements and helping to achieve consistency within teams.
• Received Star award for identifying a connection between cases and bringing this to the attention of the correct channels.
• Core contact for ad-hoc tasks from management.

• Creation of test scenarios, cases and data using the programs Salesforce and ALM. Identify defects within the system, while communicating with a range of stakeholders to achieve tight deadlines and produce a working.
• Identified core defects within the system that had gone unidentified by early testing, ensuring key requirements were met.
• Main source of information regarding impact of defects, communicating the business significance of the defects allowing for them to be addressed in priority
• Delivered high quality, efficient test cases, reducing the amount of non-productive effort to a minimum.
• Provided essential help to other department testers allowing them to meet deadlines and achieve a working system.
• Through elegant planning of workload and priority setting, was able to achieve key deadlines despite facing drawbacks of system blackouts and unforeseen levels of workloads.