Elijah St. Dennis Email & Phone Number

Vienna, Virginia, United States

Vienna, Virginia, United States

• Strategically manage resources to form a smooth operation and build a positive experience for customers.
• Create weekly manager schedule and weekly movie schedule.
• Provide administrative support for management team through maintaining supplies, drafting correspondence, and file maintenance.
• Perform evaluations for 20-30 employees on an annual basis.
• Monitor inventory and investigate any irregularities.
• Proactively deescalate interpersonal situations between customers, staff, and other managers.

• Redesigned the employee review process to improve communication between management and front-line staff.
• Produced weekly staffing schedule for 20-40 employees.
• Trained approximately 15 new employees per year from 2013 to 2016.
• Worked with distressed customers to bring difficult situations to a favorable conclusion.
• Named “Rising Star” manager of the quarter: second quarter of 2015.

• Operated a point-of-sale terminal with up to 1500 customers per shift.
• Answered a multi-line telephone while simultaneously helping in-store customers.
• Trained new employees and assisted generally with on-boarding as necessary.
• Prepared concessions and upheld Virginia state food safety standards.