Elijah St. Dennis Email & Phone Number

Vienna, Virginia, United States

Vienna, Virginia, United States

• Strategically manage resources to form a smooth operation and build a positive experience for customers.• Create weekly manager schedule and weekly movie schedule.• Provide administrative support for management team through maintaining supplies, drafting correspondence, and file maintenance. • Perform evaluations for 20-30 employees on an annual basis.• Monitor inventory and investigate any irregularities.• Proactively deescalate interpersonal situations between customers, staff, and other managers.• Oversee the hiring process from start to finish, including screening applications, interviewing candidates, and conducting on-boarding procedures.• Coach managers and staff on job skills and company guidelines.

• Redesigned the employee review process to improve communication between management and front-line staff.• Produced weekly staffing schedule for 20-40 employees.• Trained approximately 15 new employees per year from 2013 to 2016.• Worked with distressed customers to bring difficult situations to a favorable conclusion.• Named “Rising Star” manager of the quarter: second quarter of 2015.

• Operated a point-of-sale terminal with up to 1500 customers per shift.• Answered a multi-line telephone while simultaneously helping in-store customers.• Trained new employees and assisted generally with on-boarding as necessary.• Prepared concessions and upheld Virginia state food safety standards.