Elijah Caguioa Email & Phone Number

Manama, Capital Governorate, Bahrain

Manages, oversees, and creates entertainment for all GBL & Eventos venues, including The Quarry, Nook, Escobar, Viola, and Hazel.

United Arab Emirates

Created shows and managed entertainment for the following venues: THE SHOWHOUSE - Intercontinental Hotel, Dubai MarinaSTK DUBAI - Jumeirah Beach ResidenceEN FUEGO - Atlantis The PalmKOYO - Intercontinental Hotel Dubai MarinaWAVEHOUSE - Atlantis The Palm

United Arab Emirates

Choreographed for the following venues:NOVA - The Address Dubai MarinaATELIER - Pier 7, Dubai Marina

United Arab Emirates

Choreographed for various venues such as:Stage - MeydanWeslodge Saloon - JW Mariott Business BayKech Mahal - Sheraton Jumeirah Beach

United Arab Emirates

- Supervises studio production / shows- Collaborates with Artistic and Creative Directors in creating shows- Teaches Hiphop and Street Jazz- Choreographs music videos, club performances, mall shows etc. - Handles company social media accounts- Creates web and social media content- Writer

United Arab Emirates

Worked as Content and Marketing Executive and Associate Producer for a creative agency.- Manages both company and client social media accounts- Creates social media calendar and content- Involved with pre and post production - Writes web and social media content, press releases and other articles

Dubai, United Arab Emirates

- Develops ideas from online / offline research and organizes the same on computer applications.- Writes fresh content based on research and brainstorming by following specific client instructions.-Ensures that content contains sufficient keywords for search engine optimization.-Ensures that content is edited properly to increase on-screen readability.-Copies, edits and proofreads content created by other writers to provide detailed feedback.company filed bankruptcy

Pasig City Philippines

ACCOUNT: TOYSRUSQUALITY:Supervises the QA Analysts by setting their weekly goals and specific tasks,subsequently monitoring their performance against these established goals /objectives. Ensures that Client and Company requirements for Quality Assurance, aswell as the Department’s goals / objectives, are met with the contribution of QAAnalysts.• Provides weekly staff meeting data on collated Quality Score averages. Reports the week’sQuality performance for perusal of the QA Manager, Client, Operations, and Training.• Facilitates weekly program update meetings with all Quality Assurance Analysts for them toreport productivity and program performance and air-out issues / concerns. Attends to anyconcerns / issues that can be readily addressed.• Coordinates and assists in concerns faced by QA Analysts concerning other departments (i.e.Training, I.T., Operations, HR). Ensures that QA Analysts perform assigned tasks and dutiesefficiently, particularly those requiring the cooperation / support of other departments.• Updates internal report templates (i.e. Weekly Staff, headcount Breakdown, Attendance andDisciplinary Report, Flash Report, QBRs) and reflects the necessary changes based on figuresfrom productivity and MIS templates, attrition, and final headcount of QA Analysts.• Coaches, mentors, and conducts one-on-one discussions with QA Analysts regarding workethics, productivity, performance, and career growth. Devises development plans and careerpaths for QA Analysts and prepares them to handle increased responsibilities.• Achieves daily, weekly and monthly quality monitor goals for phones inaccordance with the given glide path and SOW• Provides investigation report for internal and external escalations• Quality evaluation form developer.TRAINER:Serves as a Foundation Skills and Product Trainer• Delivers reports on time as needed and requested by management.• Evaluates trainee’s performance by providing assessment’s and phonecertification.

Quezon City Philippines

QUALITY:Responsible for auditing quality and providing feedback to consultants,supervisors and trainers• Achieves daily, weekly and monthly quality monitor goals for phones inaccordance with account specified goals• Provide feedbacks and recommendations through weekly coaching and huddlesto individual agents or teams.• Serves as point of contact for all quality issues, questions and concerns• Schedules, coordinates and facilitates call calibration sessions together withthe program supervisors and/or client• Ensures quality of work to the satisfaction of customer (internal/external)• Provides effective communication and quality feedback to staff• Conducts COS session and Quality Talk with the Operations• Performs weekly quality intervention for all agents• Delivers reports on time as needed and requested by management• Perform critical path evaluation on site activities whenever required.• Provides investigation report for internal and external escalationsTRAININGServes as a trainer for product and communication• Teaches grammar, enunciation and accent• Delivers reports on time as needed and requested by management.• Evaluates trainee’s performance by providing assessment’s andcertification.• Performs deep dive analysis and root-cause analysis for trainingdevelopment• Responsible for monitoring agent’s performance in ABAY status

Research ideas and facts pertinent to the type of content/topic assigned• Develop ideas derived from online/offline research and organize the same on paper or computer applications• Sort out workable ideas by a process of elimination and keep eliminated ideas stored for future reference• Write fresh content based on research and brainstorming by following instructions provided for each type of document• Develop engaging content for articles, blogs, stories and social media to entice and engage audience• Proofread content for errors or additions and ensure that content is written per instructions• Ensure that web page content is edited properly to increase on-screen readability• Think up titles for each piece of content keeping appropriateness in check• Copy, edit and proofread content created by other content writers to provide detailed feedback• Ensure that content contains sufficient keywords for search engine optimization• Manage user-generated content on social media sites• Manage the company’s social media presence• Write content for newspapers and magazines keeping in mind the general structure and sentiment of the readers• Develop prototypes and storyboards using a multitude of media creation and graphics editing tools• Rewrite, paraphrase or write content from scratch depending on specific instructions provided in the work order