• Supported services to the Network Enterprise Center (NEC) located on Fort Benning, Georgia.• Performed systems upgrades, system support, and problem logging / troubleshooting using the Action Request System (Remedy ITSM).• Resolved desktop problems, added/modified/deleted accounts and reset passwords as needed.• Installed, configured, diagnosed, relocated, and repaired desktops, peripheral devices, and printers.• Supported imaging of computer devices, such as desktops, laptops, tablets, etc.• Performed installation/removal of hardware (disk drives, adapter cards, printers, memory, etc.).• Tracked and provided weekly metrics on the completion of all actions. • Supervised team of multi-disciplined professionals; provided advanced expertise and proven experience in at least two of the IT helpdesk, network and system operations/support, radio communications, antenna/tower communications, telecommunications.• Provided Network, Server, and Desktop administration and helpdesk support to customers. • Configured and administered desktop and server-based software applications provided by customers.• Worked with other system administrators and team members as needed to resolve inter-system issues. • Performed remote and on-site desktop management assistance to users for computer systems and peripheral devices.• Performed basic software installations and upgrades to operating systems and layered software packages.• Performed hardware fixes for PCs, laptops, workstations, printers, and other peripheral devices.• Provided management for complex communications projects which include IT, network, communications, and telecommunications. • Tracked, managed, and enforced training and certification of employees and users across multiple departments/companies.

• Supported services to the Network Enterprise Center (NEC) located on Fort Benning, Georgia.• Provided comprehensive, integrated, end-to-end IT services that include systems Administration, Systems Integration and Testing, Configuration Management, Infrastructure Management, End-User Support and Training, and IT Metrics Reporting.• Installed, configured, and administered Windows servers and desktop computers. • Provided end user support as needed for computer and web account management and problem resolution. • Worked with Information Assurance Managers (IAM) and Information Assurance Officers (IAO) to identify and resolve any computer and information system security issues.

• Trained and worked with services such as Microsoft Office 365, Remote Monitoring Management (RMM), VMware vSphere, PaloAlto Firewall, Acronis Cyber Backup, NAKIVO Backup & Replication, Atlassian Confluence, Atlassian Jira, and Avaya IP Office Manager.• Helped implement additional remote connections for the entire customer service department in response to the Coronavirus pandemic.• Completed Microsoft SQL courses to further develop scripting skills.• Given the lead position for IT service desk.• Created, assigned, resolved, and completed over +50 tasks relating to system/service issues throughout the company.• Conducted and assisted in over +25 vital server upgrades to ensure increased security and efficiency throughout the network.

• Configured, monitored, and maintained Internet systems, applications, and services across classified and unclassified networks for 5 major geographical organizations including more than 5K personnel.• Conducted training for over +100 personnel regarding the protection and storage of sensitive/classified information.• Handled, maintained, and transferred over $2M worth of assets.• Trained and worked with systems such as Active Directory, Windows Exchange Server, McAfee ePolicy Orchestrator (ePO), Lansweeper, SecureCRT, Assured Compliance Assessment Solution (ACAS), Terminal Access Controller Access-Control System (TACACS), and Cisco Unified Communications Manager (CUCM).• Created and amended PowerShell scripts to help with day-to-day management and automation of Active Directory and Exchange inboxes/accounts.• Assisted in end-user upgrades for more than +1K PCs from Microsoft Windows 7 to Microsoft Windows 10 throughout the company.• Implemented new security protocols and solutions, including stronger password standards and asset management at the enterprise level.• Conducted daily and monthly presentations and briefs over network statuses and efficiency to subordinates, peers, and superiors.• Diagnosed and resolved hardware, software, and other network and system problems.• Provided over +1K hours of technical support for company users involving systems services and equipment, such as Windows Exchange Server and Active Directory.• Continued to accomplish tasks and goals as well as completing network administrator roles and skills

• Installed and supported local area network (LAN) and wide area network (WAN) connections and services across classified and unclassified networks for 5 major geographical organizations including more than 5K personnel.• Completed over +300 trouble tickets, resulting in higher efficiency and customer satisfaction throughout the network.• Personally created and managed over +500 account assets to support major organizational projects. • Created over +100 major network connections between major commands and departments across the East Pacific region.• Managed and developed employees assigned to shift. Responsibilities included but are not limited to: goal setting, training, career planning, and on-job development. Provided regular feedback as well as written evaluations to measure and track progress.• Conferred with over +500 network users about how to solve existing networking problems.• Continued to accomplish tasks and goals as well as learning system administrator roles and skills.