Elijah Figueroa Email & Phone Number

Designed and developed a product leveraged by another team to remove software from computers in the enterprise which recoups license costs saving over $3 million annually.Planned, designed and developed an ETL solution that lowers the technical barrier, provides enhanced features, simplicity and management for Microsoft SQL database task-based work including data feeds which is used by our team across most of our product portfolio.Collaborated on the data model, designed the application framework and high-level process for the product that facilitates end-users enrolling in Windows 10 biometric authentication and enables the Multi-Factor Team to remove smartcards and their associated costs from the enterprise.Designed and developed a product that enables the migration of user data from their internal Home Drive to their cloud OneDrive which includes scanning all home drives, sending email communications and using a custom SQL database for automation, metrics and reporting.

Managed and grew a small team of application developers handling all leadership aspects including interviewing, onboarding, mentoring, coaching, goals and yearly reviews.Planned, designed and developed a product that automates the retrieval and storage of AppSense unauthorized application activity data on computers in the enterprise into a custom SQL database to minimize impact to the vendor platform, provide customized retention and reporting, and assist Enterprise Information Security in actively monitoring threats.Designed and developed a desktop application that brings visibility and control to employees for enterprise software deployments which has led to a reduction in work lost through computer reboots along with other features like application uninstallation and non-packaged application installs.Planned, designed and developed a solution that automates the retrieval and storage of Citrix data into a custom SQL database used to provide metrics along with customized retention to enable a variety of business processes within the Citrix team including vendor billing.Designed and developed the data model and automation for a product that enables the business to define employees involved in the Annual Enrollment Period which is then used across a variety of teams and products to avoid disruption to employee computers.

Collaborated on the design and development of products which facilitated the creation of AppStore and handle an average of 60,000 AppStore requests per month.Planned, designed and developed an application that enables the Operations Team in our department to complete tasks faster with reduce defects, more consistency and a savings of four FTEs annually. The scope includes components such as software and enterprise software deployment management.Collaborated on the design and development of several products that enabled smartcards to be rolled out to end-users including the Exception Portal used by the Help Desk and the Smartcard Assistant targeting end-users.Developed Client Health which monitors and resolves Altiris agent issues on computers in the enterprise to increase the success of workstation patching, inventory and software deployments.Planned, designed and developed a product that is used to build all employee computers, handle operating systems upgrades and pushing scripts that are used for resolution of end-user computing problems.Refactored the Logon Script Loader which saw and drastic increase in logon event processing from 15 to 200+ events processed per second.

Assisted in the management of over 300 Altiris servers around the world with 95,000 client computers.Developed automation that validated server availability and resources for Windows 7 migrations.Implemented custom built, automated solutions to solve process and resource limitations.- Authored and revised documentation as it relates to Altiris and custom automation.

Worked with application owners and vendors to create software packages using Wise Package Studio for enterprise deployment with Altiris.Utilized VMware Workstation and VMware Lab Manager for testing.Worked with management and other teams to improve the overall software deployment processDeveloped unique solutions for various packages. The solutions vary in technical detail but allow the application owner(s) to more effectively manage the application and/or licenses in the enterprise.Authored and revised documentation as it relates to the package for various support teams.

Troubleshot and resolve issues with distributed software packages and installations.Worked with Active Directory as it relates to SMS applications and distribution.Created new and work with existing Visual Basic scripts to customize application installs, upgrades and to automate repetitive tasks.Troubleshot SMS 2003 issues relating to distribution of packaged applications.Worked in Remedy to document packaging process and communicate with requestors.

Troubleshot and fix end users workstations including applications and hardware related items.Worked with the Software Engineering Team to troubleshoot managed Symantec Anti-virus client installs, OS imaging process and Group Policies issues.Re-imaged users computers with Windows 2000, backing up and restoring data using PowerQuestCreated batch files, registry entries and VB scripts to automate solutions to problems.Packaged applications for SMS distribution using Macrovision’s AdminStudio.