Elijah Bell Email & Phone Number

Holly Springs, Nc, Us

• Analyzes API specifications of systems.• Translate API specifications into working simulation of end point using that API.• In depth understanding of ATM technologies.• In depth understanding of XFS Service technologies.• In depth understanding of Networking technologies and methodologies• In depth understanding of Windows Operating Systems Administration (Server, Desktop, Core)• In depth understanding of Windows Security Administration • Performs debugging and unit testing of software products.• Performs onsite installations and support of Paragon software products when needed• Identifies and documents processes for implementing solutions.• Works directly with customers in setting up and implementing solutions.• Trains customers on how to use Paragon solutions.• Captures Images and device information from ATMs.• Performs ATM image conversion, setup, and connection to Paragon Products.• Performs ATM application setup and connection to Paragon Products.• Performs ATM transaction setup and processing.

Us

 Provide technical services to residential and business clients Provide excellent service to clients in a professional and timely manner.  Diagnose technical problems within the clients network and take steps to resolve Build, Upgrade, Configure, and maintain business and personal computers Troubleshoot performance issues, remove viruses, and restore desired computer functionality Consult with clients related to Web Site development and enhancement Provide technical support and issue resolution for a variety of technical issues Provide support via Email, Telephone, Onsite and Remote Support(GotoAssist Expert)

Minneapolis, Mn, Us

Provide Administration, development, and support to a vendor supplied application ecosystem. This includes virtualization(ESXi 6.5.0, workstation 11&12), IIS Administration, Database Maintenance, Wndows server 2012 r2 administrstion, network management, GPO and security configurations, as well as other configuration and performance management tasks.

Minneapolis, Mn, Us

 Develop routines, programs, and processes to automate common tasks Work with Business line Units to troubleshoot and diagnose ATM Issues.  Develop, Test, and Implement ATM screen groups and functional configurations Develop programs in VS 2003,2005,2008 to improve resource utilization  Create Access \ SQL Database utilities for tracking and logging purposes.  Develop SharePoint sites and workspaces for various tracking and admin purposes. Establish compliance guidelines for ADA and other regulatory bodies

Minneapolis, Mn, Us

 Participate in project planning and release planning meetings  Develop routines, programs, and processes to automate common tasks Act as liaison between the business units and technical resources for various projects Train internal resources on policy and procedure for interacting with technology groups Consult with external clients and vendors to determine project scope and time frames Act as escalation point for issues that impact our clients real time processing Meet daily with various business lines providing updates on issues impacting the portfolios Establish guidelines and coordinate resources for current projects and future initiatives Maintain information required for Annual \ Quarterly \ Procedural audits (Internal \ External) Chair various meetings pertaining to process development and change management review Develop programs in VS 2003,2005,2008 to improve resource utilization  Create Access \ SQL Database utilities for tracking and logging purposes.  Develop SharePoint sites and workspaces for various uses throughout the enterprise Assist Local desktop Administrators with maintenance support of Local Users / HW / SW Support the generation of maintenance records and coordinate resources for implementation Develop new reporting mechanisms to enhance communication between business lines.

Minneapolis, Mn, Us

The core functionality of this position is to manage the migration of code throughout various Development / User Acceptance / IT / Certification and Production environments. Maintaining compliance with he various audit policy's & regulations that the enterprise has set forth. Managing of all migrations, maintain documentation to track all changes, and constantly refining the process to ensure most efficient operation. Secondary roles include (but not limited to) participating in a variety of weekly meetings ( Project Planning / Development / Management / Quality Assurance Review / Business Line ). Generation of reports relating to change management. Disaster recovery documentation. Training of operations staff, as well as participating in triage of production issues with various support groups. Providing analysis for process improvement and standardization. And the creation of utilities that help to streamline the production processes.

Minneapolis, Mn, Us

In this position I provide Level I / Mid-Tier / Tier-II support amongst multiple financial services platforms. This support includes providing details and analysis for incoming client requests, Monitoring Authorization Hosts (Individual Banks) & Network Interchanges (VISA, Master Debit, Pulse, Cirrus…)for communication and application failures, user support ( Password Resets, Account Releases for maintenance), supporting File Transfer and Web Connectivity for client Reports, Dispatching Hardware Service Vendors / Cash Replenishment Companies for a network of 10,000 ATM Machines. I am responsible for higher level system diagnosis of tandem platforms to ensure QOS and application integrity. I am a senior member of my shift and am responsible for creating reports to track system availability, daily status meetings with management and business lines, as well as training new employees\Contractors

Pittsburgh, Pa, Us

This position was a internship for the summer of 2005. Primary functions included daily Troubleshooting and upgrading of network resources , printers and PC’s. Identifying computer problems, ordered replacement parts, and maintained equipment. As well as using remote desktop software to troubleshoot / resolve issues.The main purpose of the internship was to participate in a Physical Cut over of Existing Phone System to Integrate New Pots/VOIP Hybrid. This was from a NORTEL switched network to an ALCATEL Digital Phone network. On a daily basis this required the construction of network\Telephone cables, and installation of said cables.

Bachelors, Information Technology & Management

Associates, Computer Networking Systems