• Employ the organization's website platform to assess data from website traffic.• Identify opportunities for enhanced engagement by analyzing social media trends.• Utilize data analytics tools to derive insights and inform strategic decision-making.

• Supervised 40 residents within the residence hall and be available to help resolve conflicts.• Collaborated with other resident advisors to plan events.• Managed administrative duties like incident and maintenance reports.

• Conducted in-depth analysis of trending weekly and daily data from the Trendpop database.• Utilized Slack channels and Google Calendar to facilitate seamless communication and scheduling with supervisors and coworkers.• Generated comprehensive reports summarizing the analyzed data, highlighting key trends, and presenting actionable recommendations to the team.

• Promoted leadership development and participated in growth and maturity of student staff• Managed recruiting, hiring, on-boarding training.• Coordinated and co-facilitate biweekly team meetings with the Member Services staff.

• Assisted members and prospective patrons with information regarding memberships and registration for recreational activities.• Handled membership sales, merchandise transactions, and personal training session bookings for patrons.• Demonstrated adeptness in troubleshooting technical issues that may arise on computer systems, ensuring smooth operations.