Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Excellent knowledge of the Vodafone Trade-In terms and conditions

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintain financial accounts by processing customer adjustments. Dealing with vulnerable customer using TEXAS protocol and meeting their needs.

Welcoming customers in a friendly and polite manner and applying good customer service skills. Working as part of a team and liaising with different departments within Lakeside Church. Flexibility to cover for sickness and holidays. High standards of personal hygiene and complying with health and safety and food safety rules. Working under pressure and in a fast paced environment. Opening and closing the cafe and having responsibility to manage money, work the till, lock up the cafe so that it is secure and safe.

A wide variety of responsibilities during a shift such as serving customers, preparing food, cleaning front of house and complying with health and safety rules. Customer service responsibilities included greeting customers, handling complaints, patience with customers, using positive body and vocal language, and taking responsibility for myself and the company.

Assisting the principle dance teachers to teach younger and lower grade dancers