Elijah Ku Email & Phone Number

Washington, Dc, Us

Washington D.C. Metro Area

• Drafted and prepared tax acknowledgment letters for mid-level and major donors. Communicated directly with donors to coordinate receipt of tax acknowledgment letter.• Maintained a database of check images and donation receipts to maintain accuracy and quality of acknowledgments.• Worked with Gift Processing team to process, maintain logs, and submit deposits for mid-level and major donor gifts. Identified restricted gifts and processed them accordingly. • Conducted research in ROI to properly credit gifts and managed the checks received for the Philanthropy department to determine which will be credited to a Director of Philanthropy (DOP) and which are to be managed by the Emerging Major Donor (EMD) or Stewardship programs.• Collaborated with the Philanthropy team to process and acknowledge gifts from major donors and identify gifts that require special handling. Included also working with DOPs to properly identify restricted gifts.• Responded to donor inquiries specific to the mid-level, EMD, and other stewardship-specific programs. Managed a specific portfolio of donor records in the CRM.• Managed and processed acknowledgments for all stock gifts, working with the Accounting Department and varied financial institutions to research missing donor information.

• Communicated verbally and in writing with donors regarding contributions, fulfillment, pledges, and campaigns.• Routed and responded to all written correspondence concerning membership and program-related issues within 48 hours.• Engaged with donors via phone, email, and letter to provide information about programs and answer questions as needed.• Collaborated with Donor Care staff, other departments, and vendors to research and resolve advanced donor issues and ensure quality service.• Coordinated premium requests via direct fulfillment and/or mail processing vendor.• Conducted data entry for contributors, prospects, and other names.• Forwarded refund requests to the Gift Processing department and maintained refund logs.• Updated donors’ monthly pledges.• Drafted letter templates for frequently asked donor questions.

Washington D.C. Metro Area

Washington D.C. Metro Area

Washington D.C. Metro Area

Washington D.C. Metro Area