- Boarding flights: passenger management- organising customers into correct boarding groups and ensuring luggage and behavioural compliance; checking validity of travel documents; liaising with pilot, aircrew and Turnaround Controller by phone, radio and face to face; delivering correct figures and paperwork; ensuring customers are boarded in accordance with safety and security procedures and aircraft is ready to depart on time; keeping customers updated in cases of flight disruption - Customer service desk: assisting in booking flights and accommodation- calling travel agents, hotels and airlines, taking payments; assessing refund claims; liaising with other airport departments, including lost property and baggage services - Escorting of customers including unassisted minors- ensuring customers are guided through the correct airside routes - Bag drop/luggage check-in assistance- managing customers’ baggage allowance, resolving disputes, and clearing visas/travel documents in accordance with company procedure - Assisting customers with information, directions, queries, and providing general guidance where needed

- Boarding; passenger management; liaison with pilot and aircrew - Bag drop/luggage check in assistance - Escorting of customers including unassisted minors - Checking validity of travel documents - Assisting customers with information, directions, queries, and providing general guidance

Multi-Skilled Operative involved in all functions regarding porterage and care taking.

Processed cheque and credit requisition information; recorded customer details in database

Contact clients; create and develop leads