Elikira Nkya Email & Phone Number

Dar Es Salaam, Tanzania

OutlineLead a team of 24 Branch Leaders in Ilala, Ubungo & Kigamboni Districts.Key Responsibilities• Improve business relationships: Develop and maintain strong relationships withcustomers to ensure the budget for agribusiness, MSMEs, SMEs, Government, agents, andmerchants is met.• Drive business growth: Lead initiatives to drive business growth through networking andpromoting various business segments, including individuals, MSEs, SMEs, andCorporates.• Monitor product delivery process: Ensure that the bank's product delivery process isefficient and effective, identifying areas for improvement to enhance profitability.• Set and monitor targets: Assign key performance indicators (KPIs) and targets to the team,monitor their performance, provide coaching, and conduct performance reviews to ensureobjectives are met.• Advise on pricing policy: Review and advise the bank on its pricing policy for products,ensuring that prices are competitive in the market.• Analyze market trends: Monitor market trends and competitor activities to identifyopportunities for business growth and development.• Conduct business initiatives: Spearhead various business initiatives to increase marketshare and revenue.• Provide leadership: Provide leadership and guidance to the team to ensure they aremotivated and aligned with the bank's objectives.• Ensure compliance: Ensure compliance with regulatory requirements and internal policiesto mitigate risks and maintain the bank's reputation.• Collaborate with internal teams: Collaborate with internal teams, such as marketing andproduct development, to ensure alignment in business strategies and objectives.

Ilala Municipal, Dar Es Salaam, Tanzania

Key Responsibilities• Business Growth Management: Responsible for driving business growth in terms of deposits, new accounts opening, and non-interest income, while retaining existing customers within agreed parameters.• Loan Portfolio Management: Manage the growth of the loan portfolio within agreed yardsticks and maintain its quality within agreed indicators.• Financial Management: Oversee branch financial and internal accounts to ensure consistency with business objectives and achieve profit within agreed projections.• Customer Relationship Management: Maintain customer relationships by ensuring services meet customer satisfaction, fostering team spirit, and promoting customer orientation through CRDB values.• Staff Performance Management: Manage staff performance, relations, and development through coaching, succession planning, and mentoring in line with approved HR policies.• Team Leadership: Lead a team of 28 staff, including branch and bureau service centers at Julius Nyerere International Airport Terminals Centres.• Operational Oversight: Ensure smooth branch operations, including compliance with regulatory requirements and adherence to internal policies and procedures.• Risk Management: Identify and mitigate operational risks, ensuring compliance with risk management guidelines and policies.• Sales and Marketing: Develop and implement sales and marketing strategies to increase branch revenue and market share.• Reporting: Prepare and present regular reports on branch performance, including financial results, customer satisfaction, and staff development.Key Achievements• Exceeded customer recruitment target by 148%: Implemented innovative strategies and referral programs. Conducted targeted marketing campaigns.• Achieved a satisfactory audit report: Implemented robust internal controls and procedures. Addressed audit findings promptly.

Dar Es Salaam, Tanzania

Key Responsibilities• Leading Retail Banking Revenue Engine: Responsible for driving revenue generation within the retail banking segment, focusing on consumer liabilities sales to increase deposits and active customer base.• Team Leadership and Motivation: Create, nurture, and lead a high-performance sales team, instilling a sales culture through campaigns, training, and motivation to achieve sales targets.• Retail Sales Strategy Development: Develop and implement retail sales strategies by planning effectively, setting goals, analyzing past performance, and projecting future performance to improve market share across all products.• Liability Sales Strategy Development: Devise strategies aligned with the bank's overall business strategy to grow existing consumer liabilities business, ensuring all accounts opened are funded and active.• Market Share Growth on CASA/Consumer Deposits: Enhance CRDB Bank's market share specifically in Current Account and Savings Account (CASA) and consumer deposits through targeted sales efforts.• Identifying Sales Opportunities: Analyze data to identify lead generation and cross-selling/up-selling opportunities for other retail banking products, maximizing sales potential.• Collaboration with Zones and Branch Managers: Work closely with zone and branch managers to set and achieve sales targets, ensuring alignment with approved budgets.• Performance Analysis and Planning: Analyze past performance data and project future performance to refine sales strategies and improve market share.• Promoting Sales Culture: Foster a sales-oriented culture within the organization through campaigns, training, and motivational activities to drive sales growth.• Customer Acquisition and Retention: Focus on acquiring new customers and retaining existing ones by ensuring all accounts are funded and actively used, contributing to overall deposit growth.

Tanzania

OutlineFrom October 2017 to September 2019, I served as the Manager Operations Monitoring Support at CRDB Bank Plc, overseeing a special dedicated desk focused on transforming Government and Mini Service Centres Business Outlets at the Directorate of Retail Banking. My responsibilities included coordinating and managing all service centers and mobile branches to ensure compliance with regulatory and internal controls, as well as turning these services into profitable centers.Key Achievements• KPI Alignment: Aligned key performance indicators (KPIs) for 71 centers, ensuring consistency and focus on organizational goals.• Centers Upgradation: Upgraded 48 centers to offer a wide range of banking products and services, enhancing customer experience and revenue potential.• Loss Reduction: Successfully reduced losses incurred by the centers, demonstrating effective management and operational improvements.• Loan Portfolio Growth: Achieved growth in the loan portfolio, indicating successful lending strategies and risk management practices.• Profit Center Increase: Increased the number of profit-making centers, highlighting successful turnaround efforts and financial performance improvements.

OutlineI served as the Manager Operations Monitoring Support at CRDB Microfinance Service Company Limited (CRDB MFSCL). The subsidiary secured funding to establish small banking outlets aimed at enhancing financial inclusion, necessitating the establishment of a monitoring and support unit. In this role, I was responsible for ensuring that microfinance outlets operated efficiently and in compliance with policies and procedures. I also took proactive measures to prevent potential failures or risks.Key Achievements• Cash Holding Limits Dashboard: Developed a dashboard to monitor cash holding limits, ensuring efficient cash management and compliance with regulations.• Branch-on-wheels Route Monitoring Dashboard: Created a dashboard to monitor the routes of the Branch-on-wheels, enhancing service delivery and accessibility to banking services.• Activity Tracking Report Templates: Developed report templates for tracking daily, monthly, quarterly, and annual activities, improving data analysis and decision-making processes.• Enhanced Security Measures: Strengthened security measures at the centers, ensuring the safety of staff, customers, and assets

Tanzania, Dar Es Salaam

OutlineCRDB MFSCL aimed to provide wholesale and retail microfinance products and services to microfinance institutions (MFIs). In this role, I was responsible for overseeing wholesale operations, ensuring the effective provision of financial products and services to MFIs. My duties included developing and implementing strategies to enhance wholesale microfinance operations,fostering partnerships with MFIs, and contributing to the overall growth and success of CRDB MFSCL.Key Achievements• Fundraising for Mini Service Centres: Spearheaded a team to solicit funds for establishing Mini Service Centres, enhancing financial inclusion in underserved areas.• Donor Relationship Management: Managed business relationships with donors such as FSDT, MIVARF, and NEEC, ensuring continued support and partnership.• Guideline Development for Agricultural Lending: Contributed to the development of lending guidelines for agricultural products, leading to a significant increase in business volume• Islamic Financing Introduction: Led a special project team to introduce Islamic financing for CRDB Microfinance and CRDB Bank Plc, presenting successfully to the Board and implementing their recommendations.• Diversification of Business Lines: Introduced a new business line for financing Microcredit Companies, reducing reliance on Employee-Based Institutions.• Expanded Company Coverage: Assisted in expanding company coverage to 135 out of 142 districts in Tanzania Mainland and Zanzibar, increasing outreach and impact.

Dar Es Salaam, Tanzania

OutlineCRDB MFSCL's primary objectives were to provide wholesale and retail microfinance products and services to microfinance institutions (MFIs). In this role, I was responsible for managing relationships with MFIs, ensuring the effective provision of financial products and services. My duties included overseeing operational aspects of these relationships, identifying opportunities for growth and collaboration, and contributing to the overall success of CRDB MFSCL in expanding financialinclusion.Key Achievements• Promotion to Manager Wholesale Operations: Recognized for performance and promoted to Manager Wholesale Operations, overseeing key aspects of the company's wholesale microfinance operations.• Client Database Growth: Successfully increased the number of clients in the company database to 650,000 by December 2011, from 350,000 in December 2007, demonstrating effective client acquisition and retention strategies.• Microinsurance Product Performance: Spearheaded the performance of microinsurance products and established an Insurance Agency within the company, expanding the range of financial services offered.• Microfinance Institution Recruitment: Assisted in recruiting 200 new microfinance institutions across all regions of Tanzania, expanding the company's reach and impact in the microfinance sector.• Women Empowerment through Microfinance: Contributed to the increment of female membership in partner MFIs by developing products tailored to women's needs, achieving a ratio increase from 1:0.50 to 1:0.75 by September 2007.• Training Needs Assessment and Manual Development: Chaired the panel that reviewed training needs for staff and partner microfinance institutions, leading to the development of a new training manual and curriculum, enhancing staff and MFI capacity.

Dar Es Salaam, Tanzania

Aquasan TZ Limited is a part of the leading rotational moulding group in Eastern and Central Africa. It is based at Dar-es-Salaam in Tanzania Established in 2004, The company has engaged in water and sanitation solution designs that are ecologically sound, easy to use and install, long lasting and affordable products.Accomplishment:Developed sales strategy to ensure wider coverage of sales so include both private and institution market which assisted to increase the sales. The strategy assisted to diversify the market segments from private sector to cover government and international organization segments.Led a team of Sales Executives to achieve pre-determined Sales targets through proper planning, direction and controlling. The team surpassed consistently monthly sales targets

Morogoro, Tanzania

This is a non-profit organization dealing with empowering youth and women to overcome the challenges facing their daily activities. The organization is located in Morogoro. This organisation was formed by Sokoine University of Agriculture (SUA), among them including myself.Accomplishment:Managed to develop entrepreneurship curriculum for youth and women to address the life challenges.Facilitated youths and women trainings on how to use the natural resources available within their local areas to produce different products with higher value such as wines, tomato pastes, and jams form fruits and vegetables.

Masters Of Business Administration (Mba), Corporate Management

Bachelor Of Science (B.Sc.), Food Science And Technology, First Class (4.4 Out Of 5.0)