Elizabeth Lim Email & Phone Number

Surrey, BC, CA

New Westminster, British Columbia, Canada

• Providing leadership and ensuring best practices and in the multi-outlet FOH operations to enhance and maintain guest loyalty
• Providing support to the Manager, Food & Beverage Operations in developing and executing strategic, operational and policy initiatives

• Passionately leading and motivating a team by developing growth strategies by studying post-pandemic guest behavior
• Analytic problem solving style and optimizing profits by controlling costs
• Continuously monitoring to strive and achieve high levels of customer care
• Developing social media strategies to increase online business presence

• Assisted Restaurant Manager with operations focusing on reporting, recruitment and inventory management
• Trained and developed management and team members by increasing engagement

New Westminster, British Columbia, Canada

• Promoted business by creating a positive atmosphere, went above and beyond to guarantee a great guest experience
• Researched opportunities throughout the entire customer journey that enhanced guests' visit and drive additional private dining revenue

New Westminster, British Columbia, Canada

• Oversaw the Show Lounge operations and worked closely with the culinary team to achieve high operating standards
• Managed team and restaurants to ensure optimal performance, focused on banquet operations

Richmond, British Columbia, Canada

• Directly oversaw the F&B Casino floor and bar operations, managing a team of 35+
• Revised bar menu by season, supply and vendor promotions
• Monitored data to make actionable decisions based metrics
• Participated in the day to day operations including but not limited to customer service and intra departmental functions