Elin Sutton Email & Phone Number

Caerdydd

Caerdydd

Caerdydd

Cardiff, United Kingdom

Worked in the Enquiries team in Registration to support applicants and current registrants. Duties included:-Responding to queries over the phone and via email, in both English and in Welsh, from applicants and registered people regarding qualifications, renewals, applications to the Register of Social Care Workers in Wales. -Gathering knowledge of the application and renewal processes from other teams in order to provide exceptional customer service and assist our registrants and applicants.-Reviewing and processing information from employers and registrants to ensure the Register is up to date and accurate.-Completing data cleansing activities within the Microsoft Dynamics CRM system to minimise the number of duplicate organisations and addresses and ensuring the application and renewal process is swift for both the applicant and the processor of their application.-Processing incoming post for the Registration department-Testing new system, websites, and application forms whilst they are in development stages-Sourcing and maintaining points of contact at social care organisations in Wales in order to ensure employee details are up to date and correct-Created a database, using Microsoft Excel, of new points of contact with organisations for use within the Registration team.-Processing payments over the phone-Creating documents summarising qualifications required by applicants, for use within the team to facilitate learning and understanding of the different qualifications.-Assisting communications team in developing communications plan for a new project. -Creating a bank of frequently used Welsh terms and phrases, in line with our organisation's tone of voice, for use in Welsh-language phone calls and emails.

Cardiff, United Kingdom

Worked within the Engagement team to support and coordinate the University's presence at the 2017 National Eisteddfod in Anglesey. Duties included: -Responding to both simple and complex enquiries from internal staff and external customers in a friendly and professional manner, both over the phone and email.-Undertaking administrative duties to ensure an effective presence at the Eisteddfod and to support other members of the team during the run up. -Organising training and briefing sessions for staff and student volunteers in the lead-up to the Eisteddfod. -Liaising with local business-people to secure promotional, photographic and other services for the university's stall. -Drafting reports, emails and letters both before and after the event. -Ensuring and maintaining effective relationships with internal and external stakeholders throughout the project. -Ensuring logistical information is up-to-date and accurate, and that this information is communicated to all involved. -Gathering and analysing evaluation data to ensure an effective plan going forward.

Bachelor’S Degree, Welsh And History Ba, 2:1

-Student Representative for Year 2 students in the School of Welsh -Chair of Staff/Student panel in the School of Welsh -Nominated.

High School, A Levels & Gcses

3 A Levels: History, Welsh & English Literature 1 AS Level: French 13 GCSEs A*-B -Sixth-form Prefect -Welsh Debating Team -Undertook Welsh.