Responsibilities:• Expanding the business in the German market. Web content localization.• Improving business processes for handling return and refunds to reduce incoming emails by 30%.• Proven success developing trusted customers by educating and nurturing relationships that resulted in positive ROI and mentor other team members.• Analyze and report KPI’s on weekly meetings and initiate new product ideas using experience with customers insights and suggesting points.• UGC and whitelisting content creation on marketing campaigns to generate awareness and engagement.

Responsibilities: • Develop and create customer success processes in Germany.• Help customers to lower their interest on payment plans, credit card debt and other loans up to 300,000 SEK.• Handle loan application and website content localization.• Create internal guidelines and onboarding documentation for upcoming teammates.• Maintain a customer satisfaction close to 100% by proactively seeking out information to solve problems.

Empowering every woman with the knowledge that she needs to take charge of her healthResponsibilities: • Accurately respond to Cyclers’ and potential Cyclers’ questions via email and our social media channels.• Answer questions, give advice and support in queries on topics such as the menstrual cycle, payment, using the app, logistics etc.• Maintain detailed knowledge of our product, policies, and marketing strategies. Contribute to identifying areas of improvement with the Cycler journey in focus.• Updating and creating new images for our Cyclerpedia website using Figma as a design tool

3 months Project Employment Responsibilities: • Collect and upload clients data from advertising platforms in spreadsheets (Excel) and ensure that all administration duties are processed accurately and timely.

Part-time job during my final university semesterResponsibilities:• Find consumer targeted solutions for the collection of receivables by answering consumer questions mainly over phone, but also through e-mail and other communication channels• Find individual solutions together with each consumer to pay off their invoices

Student assistance (consulting emphasis in German and Russian)Responsibilities:• Customer support on travel destinations, dates, costs and accommodations• Plan and book domestic and international travel itineraries, including computerized airline ticketing, cruises, tours, lodging, and transportation• Prepare travel arrangements including visas and travel briefing documents