Elina M. Email & Phone Number

Лондон, Англия, Соединённое Королевство

• Achieve growth and hit sales targets by successfully managing the sales team• Design and implement a strategic sales plan that expands company’s customer base and ensure itsstrong presence• Build and promote strong long-lasting customer relationships by partnering with them and understandingtheir needs• Coordinating with marketing on lead generation

London, United Kingdom

• Responsible for offering support to the sales team to promote productivity and the reaching of KPIs• Fostered relationships with suppliers and coordinated the sales process • Provided an excellent level of customer service, meeting, and even exceeding targets • Successfully generated leads and identified prospective customers to create new business opportunities • Served as the first point of contact for all customer queries and complaints, endeavouring to resolve them in a… Show more • Responsible for offering support to the sales team to promote productivity and the reaching of KPIs• Fostered relationships with suppliers and coordinated the sales process • Provided an excellent level of customer service, meeting, and even exceeding targets • Successfully generated leads and identified prospective customers to create new business opportunities • Served as the first point of contact for all customer queries and complaints, endeavouring to resolve them in a swift and effective manner Show less

London, United Kingdom

• • Intensive & extensive phone and email-based correspondence in accordance with the company standard• Reactively handling all incoming luxury lifestyle requests from members and provide creative options in a timely manner• Proactively engage members by delivering service excellence and understanding the need for excellent client empathy, optimizing members overall experience• Building trusted relationships and strong rapport with international high profile clients

Санкт-Петербург, Россия

• Fielding customer queries face-to-face, over the telephone and via email, triaging requests where needed• Responsible for the processing of orders and payments • Maintaining up to date customer records • Maintaining office supply inventory, ordering supplies as necessary • Typing up documentation including correspondence and reports • Successfully organises company schedule to prevent conflicting events • Utilises previous experience to anticipate customer needs… Show more • Fielding customer queries face-to-face, over the telephone and via email, triaging requests where needed• Responsible for the processing of orders and payments • Maintaining up to date customer records • Maintaining office supply inventory, ordering supplies as necessary • Typing up documentation including correspondence and reports • Successfully organises company schedule to prevent conflicting events • Utilises previous experience to anticipate customer needs • Manages the company’s social media accounts across multiple platforms, creating innovative content and developing a client following Show less

Ufa, Russia

• Organize marketing meeting and events• Participating in different projects/assignments, generating ideas• Prepare and manage budget for marketing department• Ensure that online advertising is progressive• Updating the loyal customer program

Гонконг (Китай)

* Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests' needs• Make reservations or appointments for guests who want to avail themselves of local entertainment or services• Answer guest calls and record details of each conversation for future follow-up• Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues• Maintain constant communication with guests in advance of… Show more * Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests' needs• Make reservations or appointments for guests who want to avail themselves of local entertainment or services• Answer guest calls and record details of each conversation for future follow-up• Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues• Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we're prepared for them• Report any accidents or injuries to senior management staff immediately Show less

Master'S Degree, Management (Technology Innovation), 8.5

Bachelor'S Degree, Hotel Management, 7.5

Bachelor Degree In Hotel Management, Sme

Education record

School is based on advanced studying of English language