• Manage and update complex Excel spreadsheets, ensuring accurate data reconciliation for incoming orders, including website-prepaid and Net terms transactions• Oversee end-to-end order processing and fulfillment, collaborating with vendors to ensure the best LTL rates, allocation of inventory, accurate order tracking information, and timely delivery• Field and qualify sales leads from vendors, generating competitive quotes in real time and leveraging pricing analysis to maximize conversion rates• Address and resolve customer inquiries and order issues promptly to maintain high satisfaction levels and retention rates• Investigate and correct tracking discrepancies, working directly with vendors to ensure accurate and reliable order data• Process high-volume orders for the Order Entry team, maintaining accuracy and meeting tight deadlines• Handle NDA-protected clients and manage purchase orders regularly exceeding $150,000, demonstrating reliability and discretion• Entrusted to perform accounts receivable tasks, including daily payment processing for prepaid orders, exceeding $5,000,000 annually• Utilize SAGE/Peach Tree software for financial data entry, order management, and reporting, ensuring compliance with company standards• Edit and proofread team members’ customer-facing communications to ensure clarity, professionalism, and brand consistency• Train and mentor new hires to support skill development and operational excellence• Designed and implemented onboarding and training guides for new employees, enhancing knowledge transfer and team readiness• Strategized and managed the company’s social media presence, leveraging data-driven insights, trending hashtags, and SEO best practices to maximize engagement and visibility• Authored comprehensive handbook to document processes, support succession planning, and ensure seamless role transitions

• Directed OTC front-of-store operations, managing inventory, product placement, and supply chain coordination to ensure availability of key supplements and herbal products• Trained and coached front-line sales staff on OTC products, including supplements and herbal remedies, enhancing their product knowledge and sales techniques• Analyzed sales performance data, identifying trends in OTC product sales and adjusting strategies to optimize inventory turnover and profitability• Developed and implemented training programs for new employees, focusing on effective sales strategies for OTC products and customer service excellence• Cultivated deep knowledge of OTC products, including supplements and herbs, to provide expert recommendations and guide customers in selecting the right products for their needs• Collaborated with vendors to negotiate pricing and promotions for OTC products, ensuring competitive pricing and alignment with sales goals• Supervised and maintained accurate records of sales, inventory, and customer interactions, ensuring compliance with company standards and industry regulations• Addressed customer inquiries and provided expert guidance on supplement and herbal product usage, driving customer satisfaction and repeat business• Managed merchandising and promotional displays for OTC products, maximizing visibility and boosting sales during key promotional periods• Ensured the OTC department was consistently well stocked and organized, facilitating a seamless customer shopping experience and reducing stockouts

• Supervised, strengthened, and supported the proper execution of office policies set by the executive committee• Conducted a screening process to determine the most qualified candidates for vacant executive branch positions• Chaired bi-monthly Cabinet and Executive Officer Meetings abiding by Robert’s Rule Parliamentary Procedures

• Advised the President on the activities and proceedings of the University Green Committee• Formulated campus recycling program by creating an event that boosted future student engagement by 60%• Founded and hosted first Student Government Association annual Picnic With The Bay event