Erik Lindemann Email & Phone Number

Ashburn, Virginia, United States

Ashburn, Virginia, United States

Ashburn, Va

• Using OS logs and in-house tooling to diagnose and troubleshoot hardware issues.• Continuing to build upon diagnostic skills, focusing on researching and documenting issues and collaborating with Facebook IC3 and IC4 Technicians.• Decommissioning hardware and practicing safe storage procedures to ensure the privacy and security of both the customer and end-users.• Engaging in constant dialogue with IC2 Technicians globally to prepare for and share failure observations.•… Show more • Using OS logs and in-house tooling to diagnose and troubleshoot hardware issues.• Continuing to build upon diagnostic skills, focusing on researching and documenting issues and collaborating with Facebook IC3 and IC4 Technicians.• Decommissioning hardware and practicing safe storage procedures to ensure the privacy and security of both the customer and end-users.• Engaging in constant dialogue with IC2 Technicians globally to prepare for and share failure observations.• Developing Linux shell scripts for IC1 Technician usage to aid in eliminating human error in repairs.• Training and interviewing IC1 Technician candidates.• Continuing education and actively working to obtain Linux Engineer, CCNA, and CompTIA A+ certifications. Show less

Ashburn, Virginia

• Topped technician repair metrics nearly every single day resolving 6800 tickets over the course of 11 months and averaging 10.5 minutes per repair, including travel time between the 8 data centers in region.• Repaired servers by replacing HDDs, SSDs, DIMMs, CPUs, NICs, motherboards, baseboards, expansion slots, power cables, network cables.• Updated asset information and MAC addresses via repair ticketing system.• Developed personal procedure to both efficiently diagnose errors… Show more • Topped technician repair metrics nearly every single day resolving 6800 tickets over the course of 11 months and averaging 10.5 minutes per repair, including travel time between the 8 data centers in region.• Repaired servers by replacing HDDs, SSDs, DIMMs, CPUs, NICs, motherboards, baseboards, expansion slots, power cables, network cables.• Updated asset information and MAC addresses via repair ticketing system.• Developed personal procedure to both efficiently diagnose errors and spot pattern failures.• Trained other level 1 technicians. Show less

Leesburg, Va

Responsible for bar operations, guest experience, and liquor/beer budget accountability.Developed innovative usage of technology to maintain inventory, allowing bar to efficiently maximize storage for priority products, and detecting bartender misuse.Reviewed staffing levels to maximize productivity, and minimize labor costs.Served as a role model and coached staff to achieve potential.

Leesburg, Va

Assessed, anticipated, and maintained high quality service for multiple customers in high-stress situations.Developed strategies for remaining successful in varying scenarios.Regularly handcrafted drinks based on customer taste specifications.

Leesburg, Va

Maintained and grew social media presence for Travinia Italian Kitchen in Leesburg, VA.Introduced online showcase of entrees and specials on Facebook and Twitter.

Leesburg, Va

Northern Virginia

Worked with local business owners to develop branding strategies.Designed logos, layouts, and business cards, while working to familiarize with Android application development, product design, and WordPress.Contracted by a local promotional product company for customer image cleanup and vectorization of graphics for branding/printing.

As, Business Administration

High School Diploma

Activities and Societies: Newspaper, Naturalist Society