Eline Kockelberg Email & Phone Number

Kapellen, Be

Antwerpen En Omgeving, België

Responsible for individual and group reservations, setting the correct rate on the right date and do my utmost best to achieve the WOW effect with every single request of a guest.

Manage the inventory, follow up on orders and deliveries and the financial management of the store.

México

Guadalajara Area, Mexico

- Ensure all guests are being treated in an efficient and courteous manner and that all Starwood standards are being applied.- Responsible for the hiring, training, and direction of new department employees.- Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.- Work in conjunction with accounting to maintain and minimize levels of account receivables.- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.- Supervise the activities and the service levels of the Concierge, Bell Boy and Parking Attendant.- Responsible for the Starwood Preferred Guest membership program and ensure that all guests who are members are appropriately recognized, meeting all Starwood standards.- Responsible for budgeting, forecasting, financial planning and management of the Front Office. - Responsible for sales to guests through the Front Desk and any actions taken by the incumbent that can impact on volume of business. - Responsible for maintaining quality of product and ensuring consistency in its delivery and standards.- Operate the department within Starwood policies as they relate to the ethical codes, standards of good business practice and local laws and regulations.nd regulations.

Guadalajara Area, Mexico

- Administrative and operational preparation, elaboration and implementation of manual and Standard Operating Procedures.- Implementation of Westin Brand Standards.- In charge of Service Express & Reservation Department: Assure satisfaction of guests before, during and after stay, Supervising Reservations procedures, processing commissions, assisting Revenue Manager with rate strategy according to market demand, Elaborating pick up, production and rate code report, used for market analysis, Coordination of In Room Dining Department.- Quality Representative | Customer Service Manager Follow up on guest comment in Guest Experience Index (GEI). Satisfaction Index by Starwood Hotels & Resorts, Weekly Quality meetings with Quality Committee, Report complaints, comments and suggestions to Quality Committee and General Manager, Measures current levels of service performance against previously measured benchmarked performance and constantly strives for improvement.

Mexico City Area, Mexico

- Successfully recruit, train and manage reservation staff.- Create increased awareness of revenue maximization.- Perform and handle all reservation procedures.- Consistently maintain or exceed monthly forecasted room budge thus maximizing hotel revenue.- Strategically implement minimum/maximum length of stay restrictions thus achieving improved efficiencies and enhancing profits.- Direct rate and inventory strategies at hotel. Employ demand-pricing principles to drive rate and occupancy, resulting in increased revenues.- Consult with the sales department to ensure the accuracy of group blocks and rooming lists on a day-to-day basis.

Guadalajara, Mexico

Member of Opening Team,- Administrative and operational preparation, elaboration and implementation of manual and Standard Operating Procedures.- Implementation of Westin Brand Standards.- In charge of Service Express & Reservation Department: Assure satisfaction of guests before, during and after stay, Supervising Reservations procedures, processing commissions, assisting Revenue Manager with rate strategy according to market demand, Elaborating pick up, production and rate code report, used for market analysis, Coordination of In Room Dining Department.- Quality Representative | Customer Service Manager Follow up on guest comment in Guest Experience Index (GEI). Satisfaction Index by Starwood Hotels & Resorts, Weekly Quality meetings with Quality Committee, Report complaints, comments and suggestions to Quality Committee and General Manager, Measures current levels of service performance against previously measured benchmarked performance and constantly strives for improvement.

Barcelona Area, Spain

- Administrative and operational preparation of new department.- Pilot Project of Le Méridien.- Identify potential guests – High Expenditure guest and provide personalized service (Customer Experience Management)- Maximize In House Revenue (F&B, Spa y Concierge)- Implement extensive Training FO, F&B, Spa y Concierge

Freelance Revenue Manager

- Successfully recruit, train and manage reservation staff.- Create increased awareness of revenue maximization towards all departments.- Perform and handle all reservation procedures.- Consistently maintain or exceed monthly forecasted room budge thus maximizing hotel revenue.- Strategically implement minimum/maximum length of stay restrictions thus achieving improved efficiencies and enhancing profits.- Direct rate and inventory strategies at hotel. Employ demand-pricing principles to drive rate and occupancy, resulting in increased revenues.- Consult with the sales department to ensure the accuracy of group blocks and rooming lists on a day-to-day basis.

Certificate Program In Revenue Management

Bachelor, Hotelmanagement

Hotelmanagement & Business Administration, Administración Y Gestión De Empresas, General

Education record