Responsible for individual and group reservations, setting the correct rate on the right date and do my utmost best to achieve the WOW effect with every single request of a guest.

Manage the inventory, follow up on orders and deliveries and the financial management of the store.

- Ensure all guests are being treated in an efficient and courteous manner and that all Starwood standards are being applied.- Responsible for the hiring, training, and direction of new department employees.- Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.- Work in conjunction with accounting to maintain and minimize levels of account receivables.- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.- Supervise the activities and the service levels of the Concierge, Bell Boy and Parking Attendant.- Responsible for the Starwood Preferred Guest membership program and ensure that all guests who are members are appropriately recognized, meeting all Starwood standards.- Responsible for budgeting, forecasting, financial planning and management of the Front Office. - Responsible for sales to guests through the Front Desk and any actions taken by the incumbent that can impact on volume of business. - Responsible for maintaining quality of product and ensuring consistency in its delivery and standards.- Operate the department within Starwood policies as they relate to the ethical codes, standards of good business practice and local laws and regulations.nd regulations.

- Administrative and operational preparation, elaboration and implementation of manual and Standard Operating Procedures.- Implementation of Westin Brand Standards.- In charge of Service Express & Reservation Department: Assure satisfaction of guests before, during and after stay, Supervising Reservations procedures, processing commissions, assisting Revenue Manager with rate strategy according to market demand, Elaborating pick up, production and rate code report, used for market analysis, Coordination of In Room Dining Department.- Quality Representative | Customer Service Manager Follow up on guest comment in Guest Experience Index (GEI). Satisfaction Index by Starwood Hotels & Resorts, Weekly Quality meetings with Quality Committee, Report complaints, comments and suggestions to Quality Committee and General Manager, Measures current levels of service performance against previously measured benchmarked performance and constantly strives for improvement.

- Successfully recruit, train and manage reservation staff.- Create increased awareness of revenue maximization.- Perform and handle all reservation procedures.- Consistently maintain or exceed monthly forecasted room budge thus maximizing hotel revenue.- Strategically implement minimum/maximum length of stay restrictions thus achieving improved efficiencies and enhancing profits.- Direct rate and inventory strategies at hotel. Employ demand-pricing principles to drive rate and occupancy, resulting in increased revenues.- Consult with the sales department to ensure the accuracy of group blocks and rooming lists on a day-to-day basis.

Member of Opening Team,- Administrative and operational preparation, elaboration and implementation of manual and Standard Operating Procedures.- Implementation of Westin Brand Standards.- In charge of Service Express & Reservation Department: Assure satisfaction of guests before, during and after stay, Supervising Reservations procedures, processing commissions, assisting Revenue Manager with rate strategy according to market demand, Elaborating pick up, production and rate code report, used for market analysis, Coordination of In Room Dining Department.- Quality Representative | Customer Service Manager Follow up on guest comment in Guest Experience Index (GEI). Satisfaction Index by Starwood Hotels & Resorts, Weekly Quality meetings with Quality Committee, Report complaints, comments and suggestions to Quality Committee and General Manager, Measures current levels of service performance against previously measured benchmarked performance and constantly strives for improvement.

- Administrative and operational preparation of new department.- Pilot Project of Le Méridien.- Identify potential guests – High Expenditure guest and provide personalized service (Customer Experience Management)- Maximize In House Revenue (F&B, Spa y Concierge)- Implement extensive Training FO, F&B, Spa y Concierge

Freelance Revenue Manager

- Successfully recruit, train and manage reservation staff.- Create increased awareness of revenue maximization towards all departments.- Perform and handle all reservation procedures.- Consistently maintain or exceed monthly forecasted room budge thus maximizing hotel revenue.- Strategically implement minimum/maximum length of stay restrictions thus achieving improved efficiencies and enhancing profits.- Direct rate and inventory strategies at hotel. Employ demand-pricing principles to drive rate and occupancy, resulting in increased revenues.- Consult with the sales department to ensure the accuracy of group blocks and rooming lists on a day-to-day basis.