Head Of Translation Vendor Management
Stockholm, Sweden
The company wanted to grow fast and I was part of the Translation Management Team. My responsibility and role was to identify process and system optimizations as well as improving the business system and the business intelligence system so the target could be reached. The different tasks were therefore assessments, documentation of processes and requirements, analysis, estimation and priorization, development of concepts and ideas, creation and execution of road maps and to hold workshops. We worked with a product back log, and many improvements of databases and their integration with the business system and the BI system are done. I also acted as a Requirements Manager for automatization projects and as a Change Manager.I defined KPIs, goals and optimized processes and systems for sourcing, procurement, resource management, allocation, quality and vendor management. I managed 2 teams. One team was a Vendor Management department that also was involved in business development, public procurement, production, deviations and customer complaints. The other team was a production team that also managed quality claims, set up quality assurance processes and was involved in testing new tools.