Elio Gerges Email & Phone Number

Los Angeles, Ca, Us

Toronto, Ontario, Canada

Delivered applications, reducing render time by 30%. Developed a management and control systems, improving operational efficiency by 40%. These solutions enhanced user experience and performance across various workflows.Led user research initiatives, improving product usability by 25%. Ensured WCAG compliance to make the application accessible to all users. This focus on inclusivity and user feedback resulted in a more intuitive and user-friendly product.Designed intuitive user flows and high-fidelity mockups in Figma, leading to a 15% boost in user satisfaction. Transformed complex user needs into seamless, efficient experiences that increased engagement and streamlined application navigation.Optimized API response times by 50% and reduced database query execution times by 20%. These backend improvements boosted overall system performance and allowed the application to scale as user demands increased.Automated deployment processes, reducing deployment times by 40%. Authored clear and comprehensive documentation, cutting onboarding times for new developers by 50%, enabling them to contribute effectively from the start.

Maple, Ontario, Canada

• Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.• Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgement in confidential matters.• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.• Participate in the timely and accurate completion of business processes and procedures.• Help build a positive and equitable work environment by promoting team effectiveness,participating in personal performance development and sharing industry knowledge to achieve common objectives.

Maple, Ontario, Canada

• Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics.• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.• Respond and resolve customers’ concerns using standard procedures and escalating non- standard activities, as necessary.• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Toronto, Ontario, Canada

Collaborated with design teams to refine interfaces, improving task completion speed for users by 20%. Applied feedback loops to resolve usability issues in early development phases.Engineered reusable components in React, contributing to a 30% reduction in development time across projects. Integrated Storybook for standardized documentation and testing.Leveraged user input to optimize layouts and interfaces, resulting in a 15% increase in user engagement and overall satisfaction.

Beirut, Lebanon

• Build Virtual Business Card management system and client side web card viewer for HR department.• Produce clean, efficient code based on specifications using NodeJS, PHP, Handlebars, ReactJS, MySQL.• Took ownership of API development and feature improvement.• Verify and deploy project to cloud and web-hosts.• Troubleshoot, debug and upgrade code.• Iterate project delivery through Agile development methodologies.• Gather and evaluate user feedback.• Ideate and implement relevant features and designs aligned with User Experience principles.• Document code, manage version controller (Git) and oversaw deployment.

Ain Saade, Mount Lebanon, Lebanon

Analyzing projects.Developing testing environments to host the multi-components of my Web Projects.

Beirut District, Lebanon

Graphic Design For Print And Web, Graphic Design

Web Design And Development, Web/Multimedia Management And Webmaster

Design Thinking And Innovation

Activities and Societies: University Innovation Fellows ProgramDesign Thinking 6-week program delivered by Stanford D.School remotely..

Bachelor Of Applied Science - Basc, Computer Science

Activities and Societies: Likalo App, UChange Community, Student Life Committee, University Innovation Fellows