Analyze claims, apply VA's Schedule for Rating Disabilities (Rating Schedule), and prepare rating decisions informing the VSR and/or claimant of the decision, the bases, and reason for it. Routinely collaborate with other members of the work team, including Veterans Service Representatives and the Decision Review Officers, and also available to discuss claims with Veterans Service Organization representatives. Analyze claims to determine if diseases and/or injuries were incurred or aggravated by military service in the line of duty for purposes of compensation, treatment or hospitalization.Determine Service Connection percentages of disabilities permanent and total disability and entitlement to compensation, pension and vocational training.Ensure proper application of the Rating Schedule and other applicable instructions, while being fully accountable for proper analysis, appropriate development, and final rating determinations.Provide consultative advice and assistance to VSRs. Actively participate in meetings and training sessions.Act as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims.

Veterans Service Representatives counsel claimants on eligibility for Veterans benefits, process claim and non-claim actions, and control and process incoming and "at once" mail. Veterans Service Representatives prepare administrative decisions and process rating and non-rating decisions. These professionals play a critical role in ensuring that Veterans receive the benefits they have earned through their service.Job DutiesPerforms initial reviews of claims and identifies types of evidenceProcesses reported changes (e.g., dependency and change of address (CADD))Screens claims for initial development actions (e.g., proof of income)Knowledge AreasNeed to have a thorough understanding of:Research methods for information related to laws, rules, and policiesClaims processing phases (i.e., public contact, triage, pre-determination, and development)Laws, precedents, regulations, agency rules and procedures, and due process related to claims processingApplicable electronic data processing and tracking systems (e.g.,VBMS, COVERS, CAPRI, MAP-D, and SHARE)Contents and maintenance procedures for claims foldersCommunication techniques appropriate for a wide diversity of audiencesVA intranet and rating job aids (e.g., Evaluation Builder and Special Monthly Compensation (SMC) Calculator)Characteristic features and risk factors associated with the most frequent medical claimsMedical references (e.g., Diagnostic and Statistical Manual of Mental Disorders IV and Merck Manual)Policies and procedures regarding privacy and release of information

Responsible for duties associated with receipt, scheduling, completion, monitoring and release of compensation and pension claims (C&P), Agent Orange, Persian Gulf War Environmental Exposures, Camp Lejeune Contaminated Water, Burn Pits, Ionizing radiation, and Former Prisoner of War (POW) Examinations and maintenance and reporting of registries to VA central Office. These examinations require completion by providers in the fields of medicine, surgery, psychiatric, neurology, neurosurgery, ENT, orthopedic, optometry, audiology, etc. this requires constant contact with fee for service clinicians, and with various service chiefs throughout the medical center. have a thorough understanding of: 1. Methods for interpreting and seeking out information on complex sets of laws, rules and policies 2. Phases of claims processing (i.e., public contact, triage, pre-determination, rating, post-determination and appeals) 3. Techniques for communicating with all types of individuals from a variety of backgrounds concerning a wide range of subjects and/or situations 4. The VA laws, rules, regulations, and policies governing claims, benefits and eligibility 5. Applicable electronic data processing and tracking systems (e.g., COVERS, CAPRI, MAP-D and SHARE) 6. Claims folders including proper contents and maintenance 7. Policies and procedures regarding privacy and release of information 8. Mail (information and evidence) processing

Worked on Design Prints, and also on the floor using the screen printing press. Knowledge in color mixtures to use on clothing print designs.

in Charge 2007 ­ 2010 Managed Staff and all 6 Facilities during my Shift

Mobile and Staff Supervisor 2007 ­ 2010 Managed over 100 Accounts

2003 ­ 2007 Achieved mid-management abilities with high leadership qualities.

Acquired office management and customer service skills